Revenue Cycle Supervisor

Think Aksarben•Omaha, NE

About The Position

The Revenue Cycle Supervisor is responsible for overseeing and improving revenue cycle operations within an organization. They play a critical role in ensuring that the revenue cycle functions efficiently and effectively to maximize collections, improve cash flow, and maintain compliance with external regulations and internal protocols.

Requirements

High school diploma or GED required.
Minimum of four years’ experience in payment posting medical coding, medical billing and accounts receivable.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Select, train, orient, develop, and evaluate the performance of all revenue cycle staff members.
Direct and coordinate the daily operations of the billing staff.
Ensure adherence to established workflows, efficiency/documentation standards, and customer service expectations.
Monitor the demand within the revenue cycle, reallocate resources when necessary, and implement new procedures or workflows as needed.
Collaborate with the revenue cycle team to identify areas for improvement.
Develop and implement process improvement plans to enhance operational efficiency.
Follow up on feedback and assess the effectiveness of implemented changes.
Maintain accurate documentation within Practice Management (PM) and Electronic Health Records (EHR) systems.
Develop and implement process improvements for self-pay collections rates and strategies.
Identify and eliminate rework to optimize collections.
Continuously evaluate the effectiveness of self-pay collection methods.
Collaborate with managers to implement process improvement plans aligned with the organization's business strategies.
Foster a collaborative environment within the revenue cycle team and across the organization.
Assess the accuracy and efficiency of revenue cycle staff on an ongoing basis.
Provide feedback to employees and identify opportunities for process improvement.
Advise and assist with denials management and claims corrections as necessary.
Ensure denials are addressed promptly and effectively to minimize financial losses.
Identify and implement improvements related to Payer Path issues.
Optimize the revenue cycle by streamlining processes associated with different payers.
Assist with payment posting, insurance verification, coding, patient payments, and billing questions as necessary.
Provide guidance and support to staff members in these areas.
Complete special projects as assigned by the supervisor.
Monitor and report on assigned KPIs related to the revenue cycle.
Identify trends, analyze data, and develop strategies to manage and improve performance.
Share learning opportunities, such as errors or challenges, with the appropriate staff and departments.
Collaborate on solutions to reduce rework and enhance efficiency.
Strive to improve the patient experience by being inquisitive, responsive, innovative, and flexible.
Continuously seek opportunities to enhance the revenue cycle process from the patient's perspective.