Supervisor, Residential Field Sales

WideOpenWest•Huntsville, AL

11d•Onsite

About The Position

Supervisor, Residential Field Sales Lead. Inspire. Win in the Field. Are you a natural leader who thrives in a fast-paced, people-first sales environment? Do you enjoy coaching teams, closing deals, and being in the field where the action happens? At WOW!, we’re expanding our broadband footprint and connecting communities with reliable, high-speed internet. We’re looking for a Residential Field Sales Supervisor who can inspire teams, drive performance, and lead from the front as we continue growing our network and customer base This isn’t just a sales management job — it’s an opportunity to help lead the front lines of a broadband revolution.

Requirements

Bachelor’s degree or equivalent experience
3+ years of sales leadership experience with proven results
3+ years of direct-to-consumer field sales experience
Telecommunications, cable, or broadband experience preferred
Experience managing or collaborating with third-party contractor sales teams preferred
Experience with Microsoft Office, Spotio, and ICOMS preferred (can be trained)
Field sales coaching and team development
Strong interpersonal communication and leadership
Ability to motivate teams to exceed sales targets
Experience training and mentoring field sales representatives
Ability to manage both team leadership and personal field presence
Work evenings and weekends when needed
Work outdoors in varying weather conditions
Maintain a valid driver’s license and acceptable driving record
Lift up to 50 lbs. occasionally (sales materials, displays, etc.)
Travel to nearby markets as needed

Responsibilities

Lead & Develop a High-Performing Team: Recruit, interview, and hire top sales talent. Coach and mentor sales representatives through field training and ride-alongs. Conduct ongoing performance reviews and provide constructive feedback. Foster a high-energy, customer-first team culture.
Drive Sales Performance: Achieve and exceed established sales quotas and territory goals. Monitor prospecting, closing ratios, and sales productivity metrics. Train teams on product updates, promotions, and sales strategies. Ensure sales quality and focus on retention and churn management.
Lead From the Field: Spend approximately 80% of your time in the field coaching and supporting your team. Conduct daily one-on-one training with sales representatives. Monitor installations, cancellations, and order quality to maintain compliance.
Collaborate Across the Organization: Work closely with marketing, MDU teams, construction, and operations to support market growth. Lead EdgeOut sales initiatives across cross-functional teams. Report field insights, customer trends, and market conditions to leadership.
Maintain Operational Excellence: Ensure compliance with company sales processes and policies. Prepare productivity reports and performance updates. Resolve customer escalations with appropriate internal teams.