Supervisor, Remote Pharmacist Operations - FuzeRx
About The Position
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. The Supervisor, Remote Pharmacy Operations plays a critical leadership role in supporting the Pharmacy Operations department by overseeing a team of Consulting Pharmacists who provide telephonic patient consultations through company systems and technologies. Reporting to the Vice President, Clinical Operations, this position is responsible for driving operational excellence, team performance, workforce planning, and quality initiatives to ensure exceptional patient support and efficient pharmacy operations.
Requirements
- Active, clear, and unrestricted Pharmacist license in your state of residence.
- Registered Pharmacist in good standing with the applicable Board of Pharmacy.
- Bachelor’s degree in Pharmacy or Doctor of Pharmacy (PharmD) degree.
- Minimum of 5 years of pharmacist experience, including at least 2 years in a leadership or supervisory role.
- Demonstrated experience hiring, managing, coaching, and mentoring direct reports.
- Strong knowledge of pharmacy operations, patient consultation workflows, and healthcare technology systems.
- Excellent communication, organizational, and leadership skills.
- Proven ability to analyze operational data, manage performance metrics, and drive process improvements.
- Ability to collaborate effectively across departments and lead teams in a fast-paced remote environment.
- Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds.
- The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.
- Applicants must be authorized to work for any employer in the U.S.
Responsibilities
- Lead and supervise a team of Consulting Pharmacists, overseeing daily operations, productivity, and performance metrics to ensure high-quality service delivery.
- Establish and implement reporting requirements, analyze operational data, and collaborate cross-functionally to deliver actionable insights that support continuous process enhancements.
- Partner with leadership and cross-functional teams to develop and implement training programs, coaching initiatives, and quality assurance processes that support team development and operational excellence.
- Forecast staffing needs based on operational demands and prescription volume to maintain appropriate coverage and service levels.
- Manage performance expectations, conduct ongoing performance evaluations, and provide training, mentorship, and coaching to direct reports.
- Develop and maintain expertise in pharmacy and communication platforms, including Five9 (or other Voice over IP systems), Salesforce, Electronic Medical Records (EMR), and Pharmacy Operating Systems to optimize team effectiveness.
- Perform frontline pharmacist responsibilities as needed to support prescription volume, maintain staffing coverage, and ensure continuity of patient care.
- Work closely with internal stakeholders and leadership teams to align operational goals, improve workflows, and support organizational initiatives.
Benefits
- dental
- vision
- multiple group medical plans to choose from
- a 401(k) retirement savings plan
- group life insurance
- accidental death and dismemberment (AD&D) insurance
- flexible spending account (FSA) and health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- eight weeks of paid parental leave for eligible employees
- additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- a Lifestyle Spending Account allowance each month
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
