Director, Rx Clinical Operations - FuzeRx
About The Position
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. The Director, Central Operations reports to the VP, Call and Clinical Operations, to support our Central Operations department. In this role, you will manage a team of patient operations managers while working cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance. You will oversee the performance and growth of the Patient Operations Care team, establishing requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms.
Requirements
- 10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors.
- Proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment.
- Mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth.
- Experience managing omni-channel support (email, text, etc.) and a deep understanding of CRM and EMR systems, TPOS a plus.
- Strong organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market.
- Excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders.
Nice To Haves
- Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms.
Responsibilities
- Oversee the performance and growth of Customer Service, Prescription Processing, Client-specific teams, managing both internal staff and external vendors.
- Lead operational excellence across central fill pharmacy networks and courier delivery operations.
- Lead your team with Key Performance Indicators (KPIs) to drive business success and increase efficiency while lowering the cost-to-fill on an annual basis.
- Manage quality, turnaround time (TAT), and customer satisfaction metrics to ensure FuzeRx remains the preferred infrastructure partner for telehealth and pharma partners.
- Establish requirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights.
- Analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles.
- Lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience.
Benefits
- dental
- vision
- multiple group medical plans to choose from
- a 401(k) retirement savings plan
- group life insurance
- accidental death and dismemberment (AD&D) insurance
- flexible spending account (FSA)
- health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- eight weeks of paid parental leave for eligible employees
- additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- a Lifestyle Spending Account allowance each month
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
