Pharmacy Technician Supervisor - FuzeRx

TruePill•Sharonville, OH

2d•Onsite

About The Position

The Supervisor, Pharmacy Operations plays a critical leadership role in supporting the Pharmacy Operations team by overseeing a diverse group of pharmacy technicians and operational team members. Reporting to the Manager, Pharmacy Operations, this position is responsible for managing prescription processing activities, driving operational excellence, ensuring compliance with quality and regulatory standards, and fostering a high-performing team focused on patient safety and satisfaction. The Supervisor collaborates cross-functionally with internal stakeholders to improve workflows, enhance productivity, and support organizational objectives.

Requirements

Minimum of two years of pharmacy technician experience.
Minimum of one year of leadership or supervisory experience, preferably within a community, retail, or pharmacy operations environment.
Active, clear, and unrestricted Pharmacy Technician license in the state of residence.
Demonstrated experience leading, coaching, and developing team members in a fast-paced operational setting.
Strong communication, interpersonal, and collaboration skills with the ability to work effectively across departments.
Proven ability to adapt to evolving technologies, operational changes, and process improvement initiatives.
Experience with workforce planning, staffing, performance management, and employee development.
Ability to establish, analyze, and utilize metrics, reports, and dashboards to drive operational performance and continuous improvement.
Strong organizational skills with a focus on quality, compliance, efficiency, and patient-centered service.
Applicants must be authorized to work for any employer in the U.S.

Responsibilities

Lead, supervise, and develop a team of pharmacy technicians and operations personnel, providing coaching, mentorship, performance feedback, and corrective action when necessary to support employee growth and accountability.
Oversee daily prescription processing activities to ensure accuracy, efficiency, quality, and compliance with regulatory, accreditation, and organizational standards.
Monitor operational performance and implement process improvements to enhance quality metrics, increase efficiency, and support continuous improvement initiatives.
Ensure patient profile intake processes are completed accurately and thoroughly, maintaining data integrity and supporting safe medication dispensing practices.
Coordinate team communications, scheduling, workload distribution, and daily operational priorities to meet productivity goals and service expectations.
Develop and maintain operational metrics, reports, dashboards, and performance tracking tools to measure progress against established targets and identify opportunities for improvement.
Foster a positive and engaged work environment by recognizing performance achievements, supporting career development, and encouraging continuous learning and professional growth.
Partner with pharmacy leadership, operations teams, and key stakeholders to align departmental objectives, improve workflows, and support organizational initiatives.
Drive continuous improvement efforts in production planning, resource utilization, and workflow management to optimize operational performance and patient outcomes.

Benefits

dental
vision
multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA)
health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month