Supervisor Ramp - MIA

Southwest Airlines • Miami, FL

1d • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and oversees daily ground operations to support safe, secure, compliant, efficient, and on-time aircraft service. The role coordinates with airport departments, guides team performance, ensures ground support equipment is maintained and available, and manages operational assignments, training compliance, gate control, staffing, and performance metrics. The Supervisor also handles administrative work such as shift bids, daily work assignments, payroll, attendance reports, and delay coding, and helps ensure labor agreements are properly administered. The position requires assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. For external applicants, Southwest will consider applicants who currently reside in Florida and will not consider applicants interviewed for this MIA role within the last 12 months and not selected.

Requirements

• Fully functioning, broad knowledge of Airline Operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human-resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of applicable Collective Bargaining Agreements and their application.
• Knowledge of methods and principles for moving people or goods by air, rail, sea, or road, including relative costs and benefits.
• Knowledge of Customer and personal service principles and processes, including needs assessment, service quality standards, and customer-satisfaction evaluation.
• Knowledge of equipment, policies, procedures, and strategies for effective security operations and protection of people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, records and files, forms, and office procedures and terminology.
• Skill in applying logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in understanding the implications of new information for current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to recognize and address performance and safety concerns promptly.
• Must be able to obtain a SIDA badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• May be required by Station Leadership to obtain a Customs’ Seal and meet requirements to work on international flights.
• Must be a U.S. citizen or authorized to work in the United States; no current or future work-authorization sponsorship is available.
• Must be at least 18 years of age.
• Must comply with Company attendance standards and maintain a well-groomed appearance under Company guidelines.
• Must be able to communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to lift and move items weighing 70 pounds or more regularly and repetitively lift 40 to 50 pounds on raised surfaces.
• Must be able to climb, bend, kneel, crawl, and stoop frequently and for extended periods.
• Must be able to perform duties from a limited-space workstation, desk, or office area for extended periods.
• Must be able to perform duties with potential exposure to excessive noise, vibrations, and/or sensory conditions, and outdoors in inclement weather.

Responsibilities

• Coordinate with departments to support station on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure ground support equipment, including GSE, is maintained and available for operations.
• Oversee day-to-day airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Make operational decisions, monitor and assign flight gate control, and assign and track Agents for training compliance.
• Maintain a safe working environment and implement programs intended to reduce accidents and injuries.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations that may affect operations, monitor results against key metrics, and hold responsible parties accountable.
• Review and ensure accurate delay coding.
• Work with staff planning to build bids consistent with departmental hourly goals.
• Perform daily administrative duties, including building and closing shift bids, preparing daily work assignments, processing daily payroll, preparing attendance reports, monitoring staffing, and verifying proper use of overtime.
• Administer labor contracts or agreements appropriately, emphasizing minimal labor disputes.
• Guide and lead team members using Southwest talent-management practices to coach, develop, and engage employees.
• Foster inclusion, recognition, support, and a safe-work culture while modeling company values and competencies.
• Participate in continuous learning and development for leadership and self-growth.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free standby travel on open seats on Southwest flights for the employee and eligible dependents.
• Company dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to company discretion and plan terms.
• Competitive health insurance for the employee and eligible dependents, with coverage options beginning on the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed