Supervisor Ramp - MIA

Southwest Airlines • Miami, FL

2d • $36 - $38 • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and oversees ground operations to help aircraft arrive and depart safely and on schedule. The role guides and develops employees, ensures safety rules are followed, and keeps equipment ready for use. It coordinates with other Airport Operations teams to resolve issues and share updates, and includes scheduling, training oversight, and daily reporting. The Supervisor works assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays.

The role requires broad knowledge of airline operations and responsibility for station performance, staffing, training compliance, equipment readiness, safety, customer satisfaction, and administrative processes. Applicants must be Florida residents if applying externally. Southwest will not consider applicants interviewed for the Supervisor Ramp position at MIA within the previous 12 months who were not selected. Candidates must be authorized to work in the United States; sponsorship is not available.

Requirements

• Fully functioning, broad knowledge of airline operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
• Knowledge of applicable collective bargaining agreements and their application.
• Knowledge of transportation principles and methods for moving people or goods, including relative costs and benefits.
• Knowledge of customer-service principles and processes, including needs assessment, service quality standards, and customer-satisfaction evaluation.
• Knowledge of relevant equipment, policies, procedures, and strategies for security operations and protection of people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, form design, and office terminology.
• Ability to use logic and reasoning to evaluate alternative solutions, conclusions, and approaches to problems.
• Ability to understand how new information affects current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to recognize and address performance and safety concerns promptly.
• Must be able to obtain a SIDA badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver’s license.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• May be required by Station Leadership to obtain a Customs’ Seal and meet requirements to work on international flights.
• Must be a U.S. citizen or authorized to work in the United States; no current or future work authorization sponsorship is available.
• Must be at least 18 years of age.
• Must comply with company attendance standards and appearance guidelines.
• Must be able to communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to work for extended periods at a limited-space workstation, desk, or office area.
• Must be able to work with potential exposure to excessive noise, vibration, and other sensory conditions, as well as outdoor and inclement weather conditions.
• Must be able to lift and move items weighing 70 pounds or more regularly and repeatedly lift 40 to 50 pounds on raised surfaces.
• Must be able to climb, bend, kneel, crawl, and stoop frequently and for extended periods.

Responsibilities

• Coordinate with departments to maintain station on-time performance, employee morale, and customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure equipment, including ground support equipment (GSE), is maintained and available for operations.
• Oversee daily airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Make operational decisions, monitor and assign flight gate control, and assign and track agents’ training compliance.
• Maintain a safe working environment and implement programs intended to reduce accidents and injuries.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations that may affect operations, monitor results against key metrics, hold responsible parties accountable, and review delay coding for accuracy.
• Work with staff planning to build bids aligned with departmental hourly goals.
• Perform daily administrative duties, including creating and closing shift bids, preparing work assignments, handling payroll and attendance reports, monitoring staffing, and verifying appropriate use of overtime.
• Ensure proper administration of labor contracts and agreements, with an emphasis on minimizing labor disputes.
• Perform other duties as directed by the employee’s leaders.
• Coach, develop, and engage team members using Southwest talent management practices.
• Promote inclusion, recognition, support, and a safe work environment in accordance with company values and competencies.
• Participate in continuous learning and development for leadership and personal growth.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% short-term incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and company discretion.
• Competitive health insurance for the employee and eligible dependents, with coverage options beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed