Supervisor, Quality Control Production

Shiseido•East Windsor, NJ

63d•Onsite

About The Position

This position is part of the SAI Quality Department. Under the direction of the Quality Manager, the Quality Control Supervisor is responsible for leading and supervising a team of QC Inspectors performing inspection and disposition activities for makeup products, components, WIPs, and finished goods in accordance with cGMP requirements, company policies, and established specifications.

Requirements

An associate or bachelor’s degree in a related field, technical certificate, or equivalent combination of education and experience
A minimum of 5 years’ experience in Quality Control environment preferably in cosmetics, personal care, pharma or food packaging industry with exposure to FDA and cGMP regulations
A strong working knowledge of cGMP requirements and variable inspections, ANSI/ASQ Z1.4 or ISO 2859 sampling methods.
Strong leadership, coaching, and team development skills
Excellent verbal and written communication skills
Proficient in basic math calculations and use of standard measuring and inspection equipment
Ability to distinguish color and identify cosmetic defects.
Working knowledge of MS Office (Excel, Word, PowerPoint) including data analysis and reporting.
Ability to manage multiple priorities in a fast-paced production environment
Ability to stand, walk, and lift to 40 pounds as required.
Strong interpersonal skills with the ability to collaborate across departments and address quality issues effectively.

Responsibilities

Support departmental and organizational goals and objectives.
Supervise, assign, and prioritize daily work activities for QC Inspectors to support production schedules while maintaining quality and compliance.
Ensure sampling, inspection, and disposition of Incoming Components, Finished Goods, and WIPs are performed in accordance with Product Specifications, Standards, and approved sampling plans (ANSI/ASQ Z1.4, ISO 2859, or company SOPs).
Oversee organoleptic evaluations of cosmetic products (color, odor, texture, appearance) and ensure proper comparison against approved Reference Standards.
Review, approve, and track Production Nonconforming Product Reports (NCRs), ensuring timely investigation, appropriate disposition, and documented root cause.
Review and approve Corrective Actions and Preventive Actions (CAPA), ensuring actions are effective, implemented as committed, and sustained.
Monitor and analyze quality trends, inspection data, defect rates, and recurring issues; escalate concerns and recommend improvements.
Track, analyze, and report QC Inspector productivity, performance, and adherence to inspection targets and KPIs.
Train, coach, and develop QC Inspectors on inspection methodologies, defect identification, sampling techniques, documentation practices, and proper use of inspection and test equipment.
Ensure inspection documentation, data entry, and records are accurate, complete, and compliant with internal and regulatory requirements.
Maintain, update, and control Reference Standards, Defect Range Boards, and inspection aids.
Ensure daily verification and compliance of laboratory and inspection equipment.
Collaborate with Production, Packaging Engineering, and other cross-functional teams to resolve quality issues and support continuous improvement.
Support Quality Manager in audits, investigations, and responses to internal, customer, or regulatory inquiries.
Maintain QC areas in accordance with 6S standards and safety requirements.
Perform other duties as assigned.