Supervisor, Project Coordination

Pavion•Andover, MA

7d•$70,000 - $80,000

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com. Pavion and our family of companies are seeking a talented and motivated Supervisor, Project Coordination to join our security business unit.

Requirements

High school diploma or GED
5+ years of relevant experience, including customer service, dispatch, or technical support; or an equivalent combination of education and experience
Experience with project management, workforce management, ERP, or scheduling software
Experience with scheduling or workforce management software
Familiarity with low-voltage systems, construction projects, or technical terminology
Proficient in Microsoft Office and comfortable using business software tools
Experience creating dashboards and data visualizations using Excel, Power BI, or similar reporting tools
Strong attention to detail and documentation accuracy
Strong skills in communication, organization, problem-solving, and customer service
Ability to manage workload independently, prioritize tasks, and work with minimal supervision
Able to collaborate effectively with both office and field teams
Demonstrates a desire to learn, grow, and adapt in a professional environment

Nice To Haves

Associate's or Bachelor's degree in Business, Project Management, Operations Management, or a related field.
Experience leading teams within construction, security integration, fire alarm, low-voltage, AV integration, or technical service environments.

Responsibilities

Oversee the coordination and support of installation projects to ensure timely execution and successful project outcomes.
Monitor team workloads and resource allocation to ensure appropriate coverage and efficient task distribution.
Ensure consistent execution of scheduling, documentation, communication, and project support processes.
Support the resolution of escalated scheduling conflicts, customer concerns, resource constraints, and project-related issues.
Partner with field operations, project management, and other departments to improve coordination and service delivery.
Ensure project documentation, tracking systems, and administrative records are accurate, complete, and maintained according to company standards.
Collect, analyze, and interpret operational and performance data related to project coordination activities.
Develop and maintain reports, dashboards, and key performance indicators (KPIs) to measure team productivity and effectiveness.
Analyze trends related to project volume, project status changes, open and closed work orders, scheduling activity, labor utilization, material movement, backlog management, and other operational metrics.
Provide regular reporting and recommendations to leadership regarding team performance, capacity needs, process efficiency, and business trends.
Identify opportunities for process improvements and operational efficiencies through data analysis and performance monitoring.
Support forecasting and workforce planning efforts by analyzing workload trends and resource requirements.
Establish and maintain standardized procedures and best practices for project coordination activities.
Monitor team compliance with internal processes, documentation requirements, and customer service standards.
Evaluate existing workflows and implement process improvements to increase efficiency, accuracy, and scalability.
Support continuous improvement initiatives that enhance customer experience and operational performance.
Participate in the development and implementation of new tools, systems, and reporting capabilities.
Serve as a liaison between Project Coordinators, field operations, project management, and other business functions.
Collaborate with leadership to establish priorities, staffing strategies, and operational goals.
Support departmental initiatives and special projects as assigned.
Communicate operational trends, challenges, and recommendations to management.