CARE COORDINATION PROGRAM SUPERVISOR

SANTA ROSA COMMUNITY HEALTH • Santa Rosa, CA

1d • $70,304 - $87,000 • Hybrid

About The Position

Under the direction of the Care Coordination Program Manager and with support from the Program Director of Special Populations Programs, the Program Supervisor oversees the daily operations of the Care Coordination program. The primary goals for this position include creating safe and efficient clinic and community-based workflows and data tracking systems, coordinating staff training and education, supervising staff schedules, making sure staff follow safety measures on in home visits, and ensuring effective communication between program staff, clients/patients, community partners, management, and grant funders.

Requirements

• Minimum of 2 years working in a medical Care Coordination environment.
• Community Health Worker certificate, Medical Assistant Certificate, Certified Nursing Assistant Certificate, associate or bachelor’s degree in related field or relevant experience required.
• Minimum of one year of leadership experience or 2 years of related Care Coordination experience with current employment at SRCH preferred.
• Valid driver’s license with clean driving record and auto insurance.
• Demonstrates proficiency with all tasks on the most current Care Coordinator job description.
• Strong verbal and written communication skills.
• Possess a deep understanding of Care Coordination fundamental and workflows.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Ability to effectively present information, respond to questions, and generally communicate clearly and respectfully with participants, coworkers, other agencies and companies.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
• Good judgment, problem solving and decision-making skills.

Nice To Haves

• Fluency in Spanish, spoken and written, preferred.

Responsibilities

• Assists in the management of day-to-day program operations to ensure patient, staff, and programmatic needs are met.
• Directly supervises and develops Care Coordination Dept. employees, including care coordinators, community health workers, and any other non-licensed personnel hired within the department.
• Monitors and manages staff’s daily schedules to ensure productivity and staff safety.
• Communicates with care coordination management to ensure effective relay of information that relates to program operations.
• Orients and trains new staff on program and department operations and coordinates ongoing training and education for existing staff.
• Corrects problems with scheduling or workflows and makes recommendations for systems improvement.
• Guarantees program meets all grant requirements and expectations including documentation of program and clinical support tasks and data entry.
• Ensures that care plans are person-centered, address clients' medical, behavioral, and social needs, emphasizing the integration of behavioral health and primary care services, and are aligned with program goals.
• Facilitates regular case reviews with an interdisciplinary team to support comprehensive and coordinated care.
• Participates in quality improvement projects and other duties as assigned by manager.
• Acts as a liaison in community meetings with partners to support grant and program objectives.
• Oversees ordering of medical and office supplies for the department.
• Develops and maintains working relationships with community partners.
• Responsible for timely, accurate submission of timekeeping processes to payroll.
• Reviews incoming program referrals daily and ensures that all referrals are distributed to appropriate staff and programs in an efficient manner.
• Supports Program Manager with submission of accurate and complete documentation and timely reporting to funders or as needed for compliance.
• Participates in ongoing training and reviews.
• Other duties as assigned.

Benefits

• Reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree