Care Coordination Supervisor

One Hope United•Olney, IL

2d•Onsite

About The Position

Under the assigned supervisor, the CSSO Supervisor is responsible for overseeing, directly supervising, and coaching Care Coordinators in accordance with program guidelines.

Requirements

Master's in Human Services or related field
Three plus years of related experience in the field
QMHP certification/license
Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance
Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as needed
Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines
Ability to function well in a team environment
Ability to demonstrate project management, analytical, and presentation skills
Resourceful in researching issues and developing solutions with minimal supervision
Excellent interpersonal and effective communication skills (verbal, written, active listening)
Demonstrated ability to build professional relationships
Demonstrated problem-solving techniques
Ability to exercise discretion and ensure confidentiality

Nice To Haves

License preferred: LCPC, LCSW, LSOE, etc.

Responsibilities

Manages the CSSO Care Coordinator team
Manage the referral intake for the program daily
Maintains staff-to-supervisor ratio of 8:1 (never to exceed 10 Care Coordinators)
Provides oversight of (Care Coordination Services Wrap Around) and CCSI(Care Coordination Services Intensive)
Provides oversight of FSP and SFSP services and staff per program guidelines
Position only supports Pathway programs
Manages case assignments and intakes in order to ensure an equal distribution of cases and appropriate staff-to-client ratios as outlined by the funding source
Oversees case responsibilities and provides guidance in case planning
Provides weekly supervision to staff with a focus on Wrap, system of care approach and trauma-informed
Reviews all written documents created by staff, such as assessments, treatment planning, notes, and other program documentation as required
Reviews and updates funder policies and procedures according to state requirements, training staff on their implementation
Reviews, ensures consistency, and daily filing of case documentation
Ensures effective management of significant events and crises by staff
Completes required outcome reports
Participates in required meetings and trainings with the funder
Provides staff with training, education, ongoing supervision, support, and professional development
Monitors program expenditures to ensure compliance with the budget
Ensures adherence to funder contract
Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary
Handles client, staff, caretaker, and/or collateral complaints and grievances
Conducts regular unit/team meetings
Participates in collateral and community groups to promote agency programs and presence within the community in order to create community linkages and opportunities
Participates in public speaking engagements to promote agency programs and services
Participates in agency management meetings and work groups
Works with the CQI team to ensure quality of services, the achievement of program outcomes and to create documentation to enhance programming and to meet funder requirements
Provides direct service to children and families in the absence of assigned staff
Ensures adequate client contact is maintained in accordance with program guidelines and that the minimum required contact hours are achieved each month
Ensures that all staff are monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client
Completes and submits performance appraisals in a timely manner
Maintains a positive organizational culture
Oversees interns
Performs other duties as assigned