Supervisor, Program Services (Temporary)

Family Health Centers of San Diego•San Diego, CA

2d•Onsite

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. The Supervisor of Program Services oversees day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers. May supervise 3 or more employees. The Supervisor of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services. In this role, the incumbent is expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management and health education services for Family Health Centers of San Diego.

Requirements

3 years of work experience providing human services to high risk, medically underserved, or relevant community health populations required.
Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required.
Ability to work well in both a team-based environment and independently.
Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
Demonstrated ability to be culturally sensitive and respect diversity.
Demonstrated project management and oversight skills.
Knowledge of supervisory practices and techniques, including performance management and employee development.
Strong analytical and problem-solving skills.
Strong interpersonal and customer service skills.
Strong written and verbal communication skills.

Nice To Haves

Master's degree in relevant field preferred.
Bilingual in English/Spanish preferred.
Equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Responsibilities

Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics.
Consolidates data and produces relevant, meaningful, timely reports.
Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.
Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
Performs other duties as assigned.
Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates.
Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery.
May have a small case load of high-need clients or provide one-on-one services with clients.
Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regard to staffing community events and sites.
Provides/ensures staff receive all new hire and annual trainings on time.
Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.