Supervisor, Production Support (T & I) (Telework/Hybrid)

CBC/Radio-Canada•Montreal, QC

12d•Hybrid

About The Position

Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization. Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between. A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology — not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen. This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with the hiring managers per departmental guidelines.

Requirements

University degree or college diploma, preferably in communications, technology or television broadcasting.
At least three years’ relevant experience.
Strong verbal and written communication skills.
Excellent knowledge of French.
Knowledge of television broadcasting is essential.
Leadership experience.
Management experience in a unionized environment.
Ability to work a primarily daytime schedule but remain available 24/7.
Availability to work on call outside regular business hours.

Nice To Haves

Jira platform knowledge is an asset.
Vimbiz platform knowledge is an asset.
Functional bilingualism (French/English) is a major asset.

Responsibilities

Be present on the ground for the team by providing direct guidance and necessary support on a day-to-day basis.
Promote a healthy work environment and ensure compliance with employee health and safety standards.
Oversee the work done by technicians and supervising technicians in Montreal, including support at Maison de Radio‑Canada, Grandé Studio or outside events.
Supervise employee logistics such as returns to work, absences and schedule management: Allocate staff so that productions are adequately supported.
Assign employees to various tasks and manage priorities.
Allocate staff to ensure both preventive and corrective maintenance needs are met.
Be the primary point of contact and first responder immediately supporting the team and co-ordinating communications during major outages.
Co-ordinate troubleshooting and problem-solving by documenting issues and solutions.
Give an opinion on team members’ individual performance and recommend improvements.
Define training needs and maintain a continuing education calendar throughout the year.
Support the completion of multiple projects originating from maintenance, engineering and production.
Attend production and engineering project meetings to develop the necessary support plans and ensure resource alignment.
Assist the Director in meeting the division’s needs and requirements and achieving objectives.
Collaborate with managers to analyze and optimize support processes on an ongoing basis.
Help determine the appropriate technical solutions to meet the needs of partners, projects and team members.
Take part in reviewing the Business Continuity Plan (BCP) and deploying resiliency tests.