Supervisor Practice Operations

Community Health Network • Indianapolis, IN

4d • Onsite

About The Position

The Supervisor Practice Operations supports non-clinical employees at several ambulatory locations in daily practice operations, with primary responsibility for front office oversight. All three practices specialize in Cutaneous (Skin Cancer), Plastics, and Breast Surgery services. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience.

Requirements

• 5+ years in a healthcare environment (front office/customer service required)
• 2+ years of supervisory or lead front office experience
• Demonstrate strong communication, organization, and problem-solving skills
• Ability to balance multiple priorities and make day-to-day operational decisions
• Strong communication, organization, problem-solving skills

Nice To Haves

• Associate’s Degree with 4 years of relevant healthcare experience
• Bachelor’s Degree or equivalent healthcare experience
• Equivalent combination of education and experience
• Billing experience preferred

Responsibilities

• Supporting daily front office operations
• Managing workflows and staffing coverage
• Coordinating schedules and call-ins
• Maintaining Kronos timekeeping and approvals
• Overseeing work queues, reporting, and operational processes
• Assisting patients with billing inquiries and payment processes
• Partnering with leadership on staffing, engagement, and performance
• Providing coaching and feedback
• Supporting staff development
• Contributing to hiring and performance reviews
• Fostering a positive, inclusive, high-performing team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree