Supervisor Practice Operations

Community Health Network • Indianapolis, IN

3d • Onsite

About The Position

The Supervisor Practice Operations supports non-clinical employees at several ambulatory locations in daily practice operations, with primary responsibility for front office oversight. All three practices specialize in Cutaneous (Skin Cancer), Plastics, and Breast Surgery services. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience.

Requirements

• 5+ years in a healthcare environment (front office/customer service required)
• 2+ years of supervisory or lead front office experience
• Billing experience preferred
• Demonstrate strong communication, organization, and problem-solving skills
• Ability to balance multiple priorities and make day-to-day operational decisions
• Strong communication, organization, problem-solving skills

Nice To Haves

• Associate’s Degree with 4 years of relevant healthcare experience
• Bachelor’s Degree or equivalent healthcare experience
• Equivalent combination of education and experience

Responsibilities

• Supports daily front office operations.
• Manages workflows and staffing coverage.
• Coordinates schedules and call-ins.
• Maintains Kronos timekeeping and approvals.
• Oversees work queues, reporting, and operational processes.
• Assists patients with billing inquiries and payment processes.
• Partners with leadership on staffing, engagement, and performance.
• Provides coaching and feedback.
• Supports staff development.
• Contributes to hiring and performance reviews.
• Fosters a positive, inclusive, high-performing team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree