Supervisor, Population Health Programs

WVU Medicine•Home Work - Monongalia County WV (Local), WV

About The Position

Manages, coordinates, and evaluates the financial, operational, and human resources of assigned population health programs, including grant-funded, payer-partnered, and health system-sponsored initiatives, in accordance with the institution’s service and missions. Serves as the program’s primary point of contact with the health system and its clinic, payer, and community partners, and works closely with Population Health leaders to ensure program alignment and team continuity. The position oversees daily program operations, grant and regulatory compliance, reporting, workflow development and improvement, performance measurement, coordination of health system and community resources, partner engagement, and staff recruitment, onboarding, and training. The work is performed in an office setting, with travel to physician practices, partner sites, and community locations. Frequent sitting, standing, and walking are required.

Requirements

Associate’s degree in healthcare, business, public health, or a related field and six years of experience in a healthcare setting; or a bachelor’s degree in healthcare, business, public health, or a related field and four years of experience in a healthcare setting.
Excellent interpersonal communication and negotiation skills when interacting with physicians, healthcare team colleagues, payer partners, and community organizations.
Ability to organize and manage multiple priorities, projects, and deadlines with minimal supervision.
Ability to analyze data and use performance metrics to guide operational decisions.
Knowledge of grant management, population health, and value-based care principles.
Ability to work with people of varied social, economic, and cultural backgrounds and to be flexible, open-minded, and adaptable to change.

Nice To Haves

Project Management Professional (PMP) credential.
Three years of program management, care coordination, or population health experience.
Experience managing grant-funded programs.

Responsibilities

Oversee daily operations of assigned programs to ensure consistent, efficient service delivery aligned with program goals.
Monitor compliance with grant-funded program requirements, including scope of work, deliverables, timelines, allowable expenses, data collection, and funder reporting.
Prepare and submit reports to funders, payer partners, and health system leadership.
Ensure program activities comply with applicable federal, state, and payer regulations, accreditation standards, and health system policies; maintain audit-ready documentation.
Establish workflows for new programs, including patient identification, enrollment, service delivery, documentation, escalation, and program completion.
Review data, audits, and staff feedback to monitor workflows and lead improvement efforts addressing gaps and inefficiencies.
Establish and track program performance measures, including enrollment, engagement, utilization, quality, and financial outcomes, and report results to the Director.
Integrate health system and community resources into program care, including primary care, specialty care, behavioral health, pharmacy, social work, and community-based organizations.
Develop referral pathways and handoff processes between the program and other care teams to support coordinated, non-duplicative patient care.
Partner with clinics, providers, and payer partners to identify eligible patients and enroll them in programs.
Educate clinic staff, providers, and partners about program services, eligibility, and referral processes.
Represent the program in meetings, committees, and cross-departmental initiatives as its point person to the health system.
Research opportunities for funding, grants, payer partnerships, service expansion, and evidence-based practices; contribute to proposals and grant applications.
Assist with recruitment, interviewing, and hiring of program staff.
Lead orientation and onboarding of program employees, including program-specific training and competency validation.
Communicate with managers, medical staff, staff, and partner organizations to identify problems and support timely resolution in service of quality patient care.