Supervisor, Players Club - Non Exempt - Players Club
About The Position
The Players Club Supervisor is responsible for overseeing all of the Player's Club Leads and Representatives who solicit and identify new gaming customers for the Players Club program. They also maintain customer information, assuring the highest standards of data entry. The company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Requirements
- Must be familiar with and follow, exactly, the secret shopper criteria
Responsibilities
- Interviewing, hiring, and training employees
- Planning, assigning and directing work
- Appraising performance
- Rewarding and disciplining employees
- Addressing complaints and resolving problems
- Maintains staff schedule to optimize service levels and maintain fiscal responsibility
- Ensures that all scheduling deadlines are met on a weekly basis
- Ensures compliance with State, gaming and Tribal laws
- Manages Player’s Club promotions and redemptions, including but not limited to gift days and free play offers
- Ensures Player’s Club Reports are processed and maintained
- Ensures comps and prize redemptions are issued in accordance with Hard Rock guidelines with the proper controls, auditing, surveillance and coordination in place
- Assists in the resolution of player and cross department challenges through interaction both on the casino floor and off
- Works closely with Player Development, slot department, table games department, and guest services / call service center
- Assists Player’s Club Manager with all Player’s Club activities including Player’s Club equipment ordering, installation and training
- Assists Player’s Club Manager with Player’s Club equipment maintenance, ordering of supplies and printed materials/cards
- Meets and greets players on floor, at special events and at promotions
- Monitors slot marketing systems and performance
- Supports and maintains Hard Rock courtesy guidelines and ensure subordinate participation
- Attending Hard Rock customer service and supervisor training and making sure your subordinates attend the appropriate training classes as well
- Maintains confidentiality of information and agree to and sign the Hard Rock confidentiality agreement
- Responsible for maintaining a clean, safe and hazard free work environment
- Perform other duties as assigned
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
