Supervisor, Platform

Estes Express Lines•Jersey City, NJ

8d•$75,500 - $105,900

About The Position

The Supervisor, Platform leads, guides, and directs dock employees, including setting targets, monitoring performance, and providing coaching, counseling, and development. The role is accountable for an efficient, clean, and safe L2L operation, including dock planning and setup schedules, and for enforcing company policies, procedures, safety rules, and government regulations. The supervisor participates in hiring and termination processes and carries out assigned portions of the Service Center Business Plan. The position is responsible for assigned KPIs, daily use of company enhancement tools and processes, reviewing and revising schedules to improve efficiency and reduce costs, and coordinating the assignment and movement of trailers and tractors with other supervisors and management. It also involves communicating with customers by phone, fax, or email and ensuring dock paperwork is completed accurately and on time. Regular attendance is required. Duties may include other tasks as assigned to meet operational, safety, or other needs. The role reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. The employee must be willing to work an average of 50 hours per week and any shift, including nights and weekends, in any weather condition. The work environment may include moving mechanical parts, fumes or airborne particles, hazardous materials, high or precarious places, and varying noise levels. The position includes frequent computer and office-equipment use and occasional standing, walking, lifting, twisting, turning, and reaching.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Prior management, dispatch, and dock experience.
Knowledge of the local metropolitan area.
Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Team-building and interpersonal skills.
Excellent verbal, written, and listening communication skills.
Strong planning and organizational skills.
Good computer skills.
Strong work ethic and problem-solving skills.
Willingness to work an average of 50 hours per week, any shift including nights and weekends, and in any weather condition.
Ability to lift at least approximately 20 pounds, or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information, including safety rules, operations and procedure manuals, and maintenance instructions, while maintaining concentration and meeting deadlines.
Must pass a pre-employment drug screen, be subject to random drug and/or alcohol tests, and undergo a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

Bachelor's degree preferred.
Thorough understanding of the trucking industry, including basic paperwork flow, preferred.
AS/400 and MS Office skills are a plus.

Responsibilities

Lead, guide, and direct dock employees; set targets, monitor performance, and provide coaching, counseling, and development.
Manage an efficient, clean, and safe L2L operation, including dock planning and setup schedules.
Enforce company policies and procedures, safety rules, and government regulations.
Participate in and make recommendations regarding hiring and termination.
Administer assigned portions of the Service Center Business Plan.
Meet assigned KPIs and use company enhancement tools and processes daily.
Review and revise schedules to improve efficiency and reduce costs.
Coordinate equipment assignment and movement, including trailers and tractors, with other supervisors and management.
Communicate with customers by phone, fax, or email.
Oversee dock paperwork and ensure employees handle it accurately and on time.
Maintain regular attendance and perform other duties as assigned.