Supervisor, Physician Practice TOCA Orthopedics

Banner Health

1d•Hybrid

About The Position

Supervisor, Physician Practice TOCA Orthopedics Primary City/State: Tempe, Arizona Department Name: Admin-Clinic Work Shift: Day Job Category: Clinical Support At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people’s lives. TOCA at Banner Health is at the forefront of the Integrated Service Model. We are committed to continually improving our delivery of orthopedic care to meet the needs of our patients. TOCA’s reputation is built on treating each patient’s specific needs, which is one of reasons why we are the choice of primary care physicians and performance athletes throughout the Valley (Tempe, Scottsdale, Phoenix, and Glendale). We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University. As a Physician Practice Supervisor, you will have the opportunity to combine your love of patient care with your ability to rally and motivate a team. You play a critical role in the positive patient experience as you support the daily operations and short and long term strategy. Locations: Physician Practice Supervisor will be required to report to both locations regularly Banner Health TOCA Tempe: 5002 S Mill Ave Tempe, AZ Banner Health TOCA Phoenix 2222 E Highland Ave, Suite 300, Phoenix AZ Schedule: Monday - Friday between hours 7:00am - 6:00pm (Exempt) POSITION SUMMARY This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care. CORE FUNCTIONS 1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary. 2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices. 3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. 4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed. 5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements. 6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible. 7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice. 8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

Requirements

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.
Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment.
Requires excellent communication and organizational skills.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Bachelor's degree preferred.
Experience in a leadership or coordinator capacity preferred.
Additional related education and/or experience preferred.

Responsibilities

Supervises the day to day activities of non physician staff, ensuring a high level of productivity.
Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff.
Schedules non physician staff ensuring that staff is appropriately deployed among offices.
Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Functions as a liaison between non physician staff and physicians to ensure effective service for patients.
Establishes and maintains effective working relationships with group physicians.
Serves as a role model and resource person for providing quality patient care and patient information as needed.
Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources.
Resolves problems relating to the facility on a day-to-day basis.
Ensures all areas are appropriately stocked and supplies are readily accessible.
Covers front and/or back office functions.
May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations.
This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time.