Supervisor, Physician Office I - Orthopedics TBJ

Saint Francis Health System•Tulsa, OK

8d•Onsite

About The Position

The Supervisor, Physician Office I oversees employees involved in daily physician practice operations to facilitate effective operations and quality patient care. The role provides direct support to the front or back office and serves as an alternate for staff duties when needed. This position coordinates a physician practice site, leads and supports its employees, and serves as a liaison among patients, physicians, staff, administration, government agencies, and third-party payers. The position is based at Orthopedics - TBJ Tulsa Main Rheumatology - Warren Clinic in Tulsa, Oklahoma.

Requirements

High school diploma or GED.
At least 3 years of related experience.
Knowledge of Microsoft 365 and other applicable software.
Working knowledge of physician practice management.
Knowledge of basic fiscal management and human resource management practices.
Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
Ability to maintain exemplary patient satisfaction and serve as an onsite contact to resolve patient concerns.
Attention to detail when examining clinical and numerical data.
Ability to make independent judgments on non-routine problems under general supervision.
Ability to work directly with patients and customers, other healthcare professionals and staff, and individuals at Director level or above.
The role is designated as safety sensitive under Oklahoma law; the posting states that a positive marijuana test may be grounds for refusal to hire or disciplinary action, even with a medical marijuana license.

Responsibilities

Provide direct support to the front office or back office and cover staff functions when employees are absent.
Prepare reports and correspondence related to daily physician practice operations.
Coordinate the daily operations of the physician practice site.
Recruit, orient, counsel, and evaluate employees to support quality patient care.
Serve as an onsite liaison for patients, government agencies, and third-party payers.
Serve as a liaison between administration, physicians, and staff.
Ensure staff knowledge of and compliance with applicable entity, HIPAA, and OSHA policies and procedures.
Lead quality initiatives and safety functions.
Lead activities that promote employee engagement and teamwork.
Use IDX and other computer applications to support efficient patient care.
Assist with monitoring practice revenue generation and expense allocations.
Provide onsite resolution of patient concerns and maintain patient satisfaction.
Prepare and deliver performance evaluations.