Office Assistant - Hanover Orthopedics

WellSpan Health•Hanover, PA

About The Position

The Office Assistant performs diversified secretarial and clerical duties requiring knowledge of medical terminology and healthcare billing protocols. The role supports the department head and department staff as needed. This is a PRN position with varied day and evening shifts Monday through Friday and a weekend and holiday rotation.

Requirements

High school diploma or GED.
Less than one year and six months of required work experience.
Knowledge of medical terminology.

Responsibilities

Answer telephones, route callers, take messages, and provide routine information to callers.
Greet and register patients according to established policies and procedures.
Schedule patient appointments within established parameters.
Perform billing functions, including recording patient information, preparing and submitting patient charge vouchers, and processing insurance information.
Bill insurance carriers for appropriate payments and contact carriers to follow up on balances due.
Maintain up-to-date patient accounts and records of patient charges.
Create medical records for new patients and establish and maintain files and records on an ongoing basis.
Schedule meetings, training, and other requirements for staff.
Enter and retrieve data from established computer files using various software applications.
Compile data and prepare regularly scheduled or special reports, analyses, and statements.
Maintain established policies, procedures, objectives, quality assessment, and safety standards.
Maintain professional growth and development; provide outstanding customer service, foster teamwork, and practice fiscal responsibility through improvement and innovation.
Open and route incoming mail and distribute correspondence and other materials to staff.
Order office supplies as necessary.
Participate in administrative staff meetings and attend other meetings as assigned.