Supervisor Physical Security Operations Center

TECO Energy•Lutz, FL

17h•Onsite

About The Position

The Supvr Physical Security Operations Center is responsible for managing the daily operations of the Physical Security Operations Center (PSOC), ensures effective monitoring of access control systems, CCTV surveillance, dispatch coordination, and emergency communications across critical energy infrastructure sites. Supervises Physical Security Operators, maintaining operational readiness, and ensures compliance with security protocols and regulatory standards.

Requirements

Able to possess within 3 months of employment a Basic instructor-led 40-hour telecommunicator course, CPR/First Aid/AED certification, and a TWIC clearance.
2 years team leadership, providing direction and guidance to others.
High school diploma or equivalent.
5 years of experience in law enforcement, security, military, public safety communications, or communications within the physical security industry.
Strong situational awareness and diligence.
Ability to remain calm and decisive under pressure.
Excellent communication and people skills.
Familiarity with security technology (CCTV, access control systems, radios).

Nice To Haves

Possess at time of employment a formal, basic instructor-led 40-hour telecommunicator course (or have a working knowledge of: APCO ANS 3.104.2-2017).
Associate or bachelor’s degree in criminal justice, communications, or related field.
Experience in public safety, private security communications in the critical infrastructure protection and energy sector security.
Knowledge of NERC physical security standards.
Knowledge of NERC physical security standards

Responsibilities

Oversee a team of operators across multiple shifts, ensuring consistent coverage and performance.
Conduct shift briefings, assign duties, and manage scheduling to maintain 24/7 operational readiness.
Provide coaching, performance evaluations, and corrective actions, as needed.
Foster a culture of accountability, professionalism, and continuous improvement.
Ensure proper functioning of all security systems including CCTV, access control, alarm monitoring, and communication platforms.
Monitor operator activities to ensure timely and accurate response to incidents, alarms, and service calls.
Review and approve incident reports, dispatch logs, and system alerts.
Ensure adherence to company policies, regulatory requirements, and industry standards.
Maintain accurate records of operator certifications, training, and shift activities.
Support audits and inspections by providing documentation and operational insights.
Develop and deliver training programs for operators on system use, emergency protocols, and communication standards.
Stay current with emerging technologies and best practices in security communications.
Promote cross-training to enhance team flexibility and resilience.
Serve as the escalation point for emergency situations and critical incidents.
Coordinate with internal security teams, emergency responders, and external agencies.
Ensure operators follow established emergency protocols and communication procedures.
Consult with Physical Security Unit team members, Information Technologies teams and system vendors to address technical issues and ensure system integrity.
Conduct routine audits and tests of security systems to verify operational status.
Recommend upgrades or enhancements to improve system performance and security coverage.