Security Operations Center Senior Supervisor

CMA CGM•Houston, TX

3d•$87,000 - $94,000•Onsite

About The Position

The Global Security Operation Center (GSOC) Supervisor is responsible for managing and overseeing the daily operations of the 24/7/365 GSOC. The GSOC Supervisor is tasked with safeguarding all company assets, employees, and operations within this diverse and dynamic region. This involves not only the creation of strategic security plans but also their effective execution to mitigate risks and respond to security incidents promptly and efficiently. The GSOC Supervisor oversees a team of GSOC Analysts, ensuring that each member is aligned with the company's security objectives and is equipped to handle their responsibilities effectively. The GSOC Supervisor will be first line communication for a Crisis Cell, ensuring all escalations and monitoring is aligned to the company Policies and Procedures, Escalation Plans and Business Continuity as required.

Requirements

Bachelor’s degree or equivalent experience
A minimum of 5 years of experience in security management/operations, GSOC, SOC, or similar environment
Experience in effectively developing and implementing security strategies, managing risks, and leading security critical incidents.
Experience working in a 24/7 operational setting (Shift work required)
Must be PC literate.
Intermediate proficiency in Microsoft Office, internet, web-based and job specific related software applications including security reporting database software.
Demonstrated leadership and supervisory skills.
Knowledgeable and experienced with physical security, security principles, investigative processes, report preparation, and interviewing.
Knowledgeable and experienced in managing security and surveillance related systems, CCTV, access control, GPS tracking, and intrusion tracking.
Ability to effectively communicate security operations related concepts to a broad range of technical and non-technical staff.
Experience with, or ability to understand internal and external implications of solutions proposed, potential areas of risk and methods to limit liabilities.
Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
Knowledgeable in the principles of project management, quality assurance, and contract service delivery.
Truck gate management
Ability to establish and manage vendor relationships.
Requires excellent problem solving and analytical skills.
Ability to handle sensitive and/or confidential documents and information.
Ability to make the internal customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Must be able to read, write, and speak English fluently.
Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from management, employees, and vendors.
Strong interpersonal skills including diplomacy and patience

Responsibilities

Lead and oversee the day-to-day operations of all contract security personnel to ensure consistent and effective security coverage.
Develop, implement, and maintain standardized operating procedures (SOPs) for security operations across all sites.
Coordinate with NORTAM Security Leadership to ensure consistent security practices and compliance with Global Security Standards.
Continuously improve security tools, methodologies, site audit processes, and policies to enhance operational effectiveness.
Track and review KPIs by product area to ensure accurate performance measurement and reporting.
Ensure all established security system protocols are maintained, and immediately escalate any concerns.
Conduct security risk assessments based on vulnerability criteria to determine appropriate levels of protection.
Perform security audits in compliance with corporate security auditing policies to identify gaps and recommend improvements.
Develop and implement risk mitigation plans to address identified vulnerabilities and reduce overall risk exposure.
Ensure all reported allegations are documented in the case tracking system and assigned to the appropriate investigator.
Coordinate the documentation of investigations and field security compliance inspections.
Support and advise on the response to major security incidents and emergencies, ensuring timely escalation and resolution.
Conduct post-incident reviews and implement corrective actions to prevent recurrence.
Lead or support crisis response efforts during significant security events or business disruptions.
Coordinate with internal stakeholders, law enforcement, and emergency services to ensure effective crisis resolution.
Develop and maintain crisis management protocols and ensure readiness through regular drills and scenario planning.
Facilitate and promote security awareness activities at field locations to strengthen the security culture.
Support the delivery of security training programs for employees and contractors to ensure compliance with security protocols.
Work collaboratively with station management to resolve security issues and improve overall security effectiveness.
Establish and maintain strong relationships with client security managers and key stakeholders.
Develop and distribute periodic security newsletters to communicate updates, best practices, and awareness messages.
Ensure compliance with all relevant security regulations, standards, and external certifications (e.g., TAPA FSR/TSR, Aviation Security).
Stay informed of changes in security regulations and adjust policies and procedures accordingly.
Keep abreast of emerging security technologies and innovations through continuous learning and professional engagement.
Recommend and support the implementation of new technologies to enhance security operations.
Conduct annual performance reviews for all direct reports and address performance issues promptly in line with company policies.
Foster a culture of accountability, continuous improvement, and professional development within the security team.

Benefits

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
Pet insurance
Multiple health plans (company contribution to health savings account)
Prescription coverage
Dental coverage
Vision coverage
Company paid life insurance
Accident insurance
Short- and long-term disability coverage
Employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.