Supervisor, Phlebotomy - Logan Medical Center

UPMC • Altoona, PA

7h • Hybrid

About The Position

UPMC's Logan Medical Center is seeking a Phlebotomy Supervisor to join their team! This full-time position will work day-shift, Monday through Friday. This role supervises three outpatient phlebotomy teams and will require travel to other locations on a regular basis, including BMA Express Lab and Ebensburg Medical Center. Prior leadership experience is preferred. Apply today to join a collaborative and supportive team of phlebotomy supervisors!

Requirements

• High school diploma or equivalent.
• Three years phlebotomy experience required.
• Medical terminology experience required.
• Prior experience in roles emphasizing a customer service focus required.
• Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.
• Computer/Typing skills: Must become skilled in the use of LIS.

Nice To Haves

• Associate degree in laboratory sciences preferred.
• Hospital phlebotomy experience preferred.
• Supervisory experience preferred.
• Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred.
• Proficiency with Microsoft Office applications preferred.
• Phlebotomy Technician (PBT(ASCP)) or MLT(ASCP) with significant phlebotomy experience or equivalent preferred.
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Responsibilities

• Maintains a schedule to provide coverage to meet patient care needs.
• Procures appropriate specimens by venipuncture, heelstick and fingerstick following established procedures including proper patient identification procedures.
• May collect samples other than blood, as required.
• Specimen collection may be performed at off-site locations, as required.
• Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
• Trains and orients new employees and students.
• Performs staff performance evaluations and administers corrective action, as required.
• Responsible for maintaining and updating specimen procurement policies and procedures.
• Demonstrates dependability, reliability, and independent judgment recognizing priorities to accommodate department needs and acceptance of appropriate authority.
• Promotes patient safety.
• Interacts with all laboratory customers courteously and professionally; responds to telephone inquiries in a timely manner.
• Develops quality initiatives to improve process and provide customer satisfaction.
• Assists in determining level of customer satisfaction through various metrics.
• Accurately registers patient demographic information and laboratory test orders into the information system(s), while ascertaining adequacy of patient information.
• Informs technical staff, supervisory personnel and/or pathologists of any unusual or problematic incidents.
• Instruct patients on the collection procedures for laboratory specimens that are obtained by the patient.
• Adheres to established laboratory and hospital policies in areas of procedures, methods, quality control, quality assurance, safety, compliance and personnel policies.

Benefits

• Health and welfare benefits like medical, vision, dental, and life and disability
• an exceptional retirement program
• PTO
• wellness programs
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED