Phlebotomy Supervisor

Labcorp • Jersey City, NJ

1d • $54,000 - $75,000 • Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join our team in Jersey City, NJ. This role involves supervising a team of phlebotomists, managing patient flow, coordinating schedules, performing operational duties, and ensuring exceptional customer service. The Phlebotomy Supervisor will lead and inspire a team, oversee patient service centers and client locations, and contribute to Labcorp's mission of improving health and lives.

Requirements

• High school diploma or GED or equivalent
• 1 year or more as a supervisor or leader of direct reports
• 5 years or more experience as a phlebotomist
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Reliable transportation and clean driving record if applicable
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test
• Be at least 21 years’ old
• Valid Driver’s License and clean driving record

Nice To Haves

• 2 years or more as a supervisor or leader of direct reports
• 6 years or more experience as a phlebotomist

Responsibilities

• Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
• Manage patient flow, wait times, and inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists' schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Quarterly bonus based on performance metrics (PST Incentive Plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED