Supervisor, Pharmacy Operations -Prior Authorization | Onsite- Pittsburgh

Blink Health•Pittsburgh, PA

4d•Onsite

About The Position

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Supervisor, Pharmacy Operations (Prior Authorization), you will play a critical role in ensuring the day-to-day execution of prior authorization workflows within a fast-growing hub pharmacy environment. This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met. Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves. This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Requirements

Minimum 5 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals
Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issues
Strong attention to detail and ability to manage multiple priorities in a fast-paced setting
Technical aptitude and ability to learn new software
Capable of working independently with minimal supervision
Effective interpersonal skills with the ability to coach agents
Ability to adapt to changing processes, technologies and workloads
Comfortable managing daily production targets, SLAs, and quality standards
Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results
High school diploma or equivalent

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or related field
5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims (experience in revenue cycle, claims adjustment and benefits coordination may qualify)
Proficient understanding of prior authorization operational standards
Strong knowledge of pharmacy regulations and compliance
Data-driven mindset with experience in analyzing performance metrics and reporting

Responsibilities

Executing Daily Production Operations
Own the success of the end-to-end prior authorization journey in order to provide an exceptional provider experience and meet program SLAs
Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, across all prior authorization functions
Perform quality checks and ensure team adherence to established processes and compliance standards
Address workflow errors or issues as they arise and partner with leadership when escalation is needed
Step into production during high-volume periods or coverage gaps
Cultivate a positive and collaborative work environment and culture
Perform other job duties, as assigned
Direct Team Supervision
Supervise a team of hourly prior authorization specialists, on-site and virtually in other location(s)
Set clear daily performance expectations aligned to established productivity and quality targets
Conduct regular 1:1 meetings focused on performance, development, and engagement
Provide real-time coaching and feedback based on observed performance and metrics
Support corrective action processes when expectations are not met
Assist with hiring, onboarding and training new team members
Maintain accurate timecard, attendance, and documentation records
Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making
Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as applicable state and federal laws
Managing Performance Through Data
Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
Use data to guide coaching conversations and prioritization decisions.
Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
Ensure team metrics are updated and communicated clearly.
Supporting Process & System Changes
Champion adoption of new technologies, operational changes, tools or policy updates, ensuring prior authorization specialists are trained, supported, and aligned during rollouts.
Provide feedback from the frontline to leadership regarding system challenges or training needs.
Participate in testing or rollout support for operational changes.