Supervisor, Personal Support Workers-6269I

Starling Community Services•Waterloo, ON

8d•$32 - $41

About The Position

Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,530 people annually in Waterloo Region and Wellington County. We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging. This is a full-time contract position for a Supervisor, Personal Support Worker, LVP Position, starting on June 22, 2026, and ending on September 6, 2027, working 37.5 hours per week.

Requirements

A Valid certificate with CNO in god standing.
Current registration with the College of Nurses of Ontario as a Registered Practical Nurse.
Minimum of three years’ experience as RPN, and one year in a leadership capacity.
Good oral, verbal and written communication required.
Able to build authentic and sustainable relationships with team members, residents, and community partners.
Follows through on commitments to build an environment of trust and accountability.
Sound judgement and ability to work within legislation pertinent to the operations of a health care facility including those through Public Health and the Retirement Homes Regulatory Authority (RHRA).
Strong interpersonal and communication skills, excellent organizational and problem-solving skills, and takes initiative to ensure resident needs are met.
This position requires flexible work hours to meet supervisory needs.
Must be available for all shifts including days, evening, nights and weekends

Nice To Haves

Prior experience in geriatric, or care home setting preferred with a sound understanding and empathy for the needs of seniors and their families.
Demonstrated knowledge of Point Click Care and Point of Care documentation an asset

Responsibilities

Reports to the Director of Care. Responsible for the supervision, guidance, hiring, mentoring, and ongoing performance development of PSW team members and PSW students.
Ensuring consistent PSW check ins are occurring regularity to provide sufficient support.
Coordinates team meetings and facilitates education and training for PSW staff.
Creates schedules and ensures sufficient PSW coverage for all required shifts.
Guides staff in the delivery of culturally inclusive care planning activities.
Promotes the health and wellbeing of the residents.
Maintains confidentiality of information relating to residents and their families.
Follows up on resident and family concerns as they arise and relate to the PSW team.
Creates a safe working environment where staff and residents feel a sense of belonging.
Ensures RHRA and Public Health measures are practiced, and areas of non-compliance promptly addressed.
Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
Willing to fill PSW and RPN shifts when needs arise.
Participates in care conferences.
Will be a part of the On-call leader rotation requires a weekend every 4-6 weeks.

Benefits

A positive work culture, inclusive workplace policies, and employee wellness initiatives.
Eligible to join the HOOPP defined pension plan on a voluntary basis.
Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
4 Weeks paid vacation (accumulated bi-weekly)
15 hours of personal time per year.
Paid sick time (accumulated monthly) to a maximum of 300 hours.
11 paid holiday benefits per year plus a floater day.
Discounted GRT passes through membership with Travel Wise.
Employee Referral Incentive Program.
Professional development and tuition reimbursement opportunities.
Staff appreciation events.