Supervisor, Payroll

Five Below•Philadelphia, PA

About The Position

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
5+ years of payroll experience, with at least 2 years in a leadership or supervisory role overseeing payroll service functions or similar customer service teams.
Experience with Workday Payroll or other enterprise payroll systems is preferred.
In-depth knowledge of multi-state payroll processing, tax compliance, garnishment, payroll audits, and general payroll-related inquiries.
Strong leadership and management skills with the ability to guide, mentor, and motivate a payroll service team.
Strong understanding of payroll regulations and ability to ensure compliance.
Excellent communication skills, both written and verbal, with the ability to explain payroll-related matters clearly and effectively.
Detail-oriented and organized, with the ability to manage multiple tasks and prioritize in a fast-paced environment.
Experience in developing training materials, job aids, and documentation in a clear and user-friendly manner.
Ability to analyze data and resolve complex payroll issues effectively.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and payroll-related software/tools.

Nice To Haves

CPP (Certified Payroll Professional) or similar payroll certification.
Experience working with HR Support Tools or similar service management systems.
Knowledge of SOX compliance and internal controls within payroll processes.

Responsibilities

Lead and manage the Payroll Services function, providing excellent customer service to corporate, field, and ship center associates via the HR Support Tool.
Oversee and ensure the timely and accurate resolution of payroll inquiries, issues, and requests, maintaining high levels of customer satisfaction.
Serve as a key point of escalation for complex payroll-related inquiries, collaborating with the Senior Manager and Senior Analyst to resolve issues.
Assist with the preparation and processing of weekly and biweekly payroll for 20,000+ employees, working alongside the Senior Manager and Senior Analyst.
Review payroll data for accuracy, help resolve discrepancies and ensure all payroll deadlines are met.
Ensure that all payroll inputs are complete and correct, working closely with other departments to gather necessary information.
Manage and mentor the payroll services team, providing guidance, training, and ongoing development to ensure high performance and service quality.
Create and implement training programs, job aids, and SOPs to improve service efficiency and knowledge sharing.
Track team performance, develop performance goals, and support team members in achieving KPIs related to payroll services.
Develop, document, and implement Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency in payroll services.
Collaborate with the Senior Manager and Senior Analyst to identify areas for process improvement, ensuring streamlined workflows across the payroll services function.
Develop and deliver training on payroll processes, updates, and system usage to ensure the payroll services team remains knowledgeable and up to date.
Create and distribute clear communications to associates regarding payroll changes, updates, and issues.
Ensure clear communication of any changes in payroll processing, tax compliance, or company policies to employees through appropriate channels.
Ensure all payroll services activities comply with SOX (Sarbanes-Oxley) requirements, maintaining proper documentation and controls.
Support internal audits and provide necessary payroll services documentation and information to auditors.
Work closely with HR, Benefits, IT, and other departments to address payroll-related issues and ensure that payroll operations run smoothly.
Partner with the Senior Manager and Senior Analyst to troubleshoot payroll issues, recommend improvements, and implement solutions.