Supervisor Patient Transport

Geisinger • Danville, PA

11d • Onsite

About The Position

Supervises the operations of assigned Patient Transport staff, resource, and processes. Directly accountable for the performance of Patient Transport Services to deliver a high level of customer service. Ensures compliance with policies, procedures, and regulations. This role is for a full-time, 40 hours per week, Day shift (6:30am-3:00pm) position, requiring weekend and holiday availability. The work is typically performed in a clinical environment. The supervisor is responsible for leading the Patient Transport Team and ensuring patients are kept moving.

Requirements

• High School Diploma or GED (Required)
• Minimum of 5 years-Related work experience (Required)
• Minimum of 1 year-Managerial/Supervisory (Required)
• Communication Skills
• Computer Literacy
• Group Problem Solving Skills
• Mentoring Skills
• Organizing Skills
• Teamwork Skills
• Working Independently Skills

Nice To Haves

• Bachelor's Degree (Preferred)

Responsibilities

• Supervises the daily operations of Patient Transport Services by observing staff performance and workflow.
• Verifies that each responsible employee's assignments are being performed thoroughly and effectively.
• Maintains a current understanding of patient transport, electronic health record system, equipment storage and equipment cleaning.
• Assures timely and effective response to all department and clinical unit requests and requirements.
• Monitors and responds to activity and issues.
• Delegates tasks and responsibilities to staff as needed while assuring proper utilization of human resources.
• Responsible for monitoring and maintaining performance metrics which accurately indicate the performance of staff and utilization of resources for assigned work areas.
• Assists in the development of new metrics as appropriate or requested by leadership.
• Recommends process improvements to leadership, actively works with staff to implement improvements and monitors’ progress.
• Empowers employees to bring forward their process improvement ideas.
• Promotes a team environment and open communication within the work area.
• Acts as a mentor for employees.
• Participates in interdepartmental teams as needed.
• Supervises all employee relations activities and actively participates in resolving employee problems and conflicts.
• Consults with Manager when necessary.
• Contributes to conducting interviews, hiring and termination of employees in patient transport.
• Ensure new employee orientation and training are completed for all assigned.
• Ensure all employee evaluations are completed accurately and in a timely manner.
• Responsible for staff payroll.
• Responsible for creating and maintaining staff schedules, including PTO management.
• Ensure all shifts are covered, especially during emergencies or staff shortages.
• Quarterly shadowing of all transport employees to ensure compliance with department policies and procedures along with patient safety/satisfaction.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
• Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED