Supervisor, Patient Transport
About The Position
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role leads the activities within the hospital pertaining to patient transportation. It coordinates with appropriate external groups on transportation operations, serves as a liaison to departments, and participates in decision-making processes related to overall hospital transportation. The position leads the efficient and timely movement of patients, manages a team of transportation staff, ensures adherence to safety protocols, and optimizes workflow to enhance the patient experience.
Requirements
- Bachelor's degree and 1 year of hospital experience required
- Equivalent combination of education and experience
Responsibilities
- Supervises and leads a team of patient transporters, including scheduling, training, performance evaluations, and disciplinary actions.
- Ensures adherence to hospital policies, procedures, and safety regulations.
- Maintain accurate records of patient transport activities, including transport times, destinations, and special instructions.
- Prepares reports on transport metrics, such as turnaround times and patient satisfaction surveys.
- Coordinates and oversees patient transport services, including scheduling transport requests, assigning tasks to transporters, and ensuring timely and efficient patient movement.
- Monitors patient transport workflow to optimize efficiency and minimize delays.
- Interacts with patients, families, and clinical staff to coordinate transport logistics and address any concerns or special requests.
- Maintains effective communication with nursing units, emergency departments, and other hospital departments to facilitate smooth patient transfers.
- Manages equipment used for patient transport, ensuring availability, maintenance, and proper functioning.
- Monitors inventory of supplies needed for patient transport activities and coordinates replenishment as necessary.
- Participates in hospital emergency response drills and readiness exercises related to patient transport.
- Coordinates transport logistics during emergencies or mass casualty incidents as part of the hospital's emergency management plan.
- Ensures compliance with hospital standards, infection control protocols, and regulatory requirements related to patient transport.
- Conducts quality assurance checks and audits to maintain high standards of service delivery.
- Identifies opportunities for process improvements in patient transport services, workflow efficiencies, and resource utilization.
- Implements best practices and innovative solutions to enhance patient transport operations.
- Provides training to patient transport staff on safety procedures, equipment usage, patient handling techniques, and customer service standards.
- Facilitates ongoing professional development and skills enhancement for transport team members.
- Collaborates with other hospital departments, including nursing, emergency services, and facilities management, to ensure seamless patient care and operational coordination.
- Fosters a collaborative and supportive team environment among patient transport staff to promote morale and productivity.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
