Supervisor Patient Transport
About The Position
Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for career growth. LVHN has been recognized by U.S. News & World Report and is a Magnet(tm) Hospital. Several LVHN facilities have received 'A' grades for patient safety from The Leapfrog Group. This position assumes 24-hour accountability for the management of patient transport services. The role oversees patient and customer satisfaction, quality standards, performance improvement, and personal performance and productivity. The Supervisor will assist in managing material, financial, and human resources, and ensure compliance with regulatory agencies and established policies and procedures.
Requirements
- Associate’s Degree in business or healthcare.
- 3 years experience in leadership roles overseeing work processes.
- Knowledge of asset tracking and condition monitoring software and EPIC transport tracking software.
- Knowledge of the problem solving process in the identification and resolution of patient transport or other problems.
- BLS - Basic Life Support AHA - American Heart Association Upon Hire
Nice To Haves
- Bachelor’s Degree in business or healthcare.
Responsibilities
- Assists with the administrative and operational tasks of the team.
- Participates in the performance improvement process which includes organizational departmental and patient satisfaction goals.
- Assists in the development and implementation of policies/procedures/protocols/standards to facilitate improved care practices and to promote a positive patient experience.
- Updates schedules and timecards daily and submits employees time cards bi-weekly.
- Assists in monitoring vacancy and turnover rates and implements unit programs to achieve minimal vacancies and reduce turnover.
- Assists with the assessment, planning, and implementation of transport services.
- Troubleshoots issues and works to resolve and/or develop solutions.
- Completes performance appraisal of team members.
- Participates in coaching, counseling, and mentoring of unit personnel.
- Provides clinical, technical, or informational services to staff, other disciplines, patients and/or families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
