Supervisor-Patient Transport & Equipment Transport - day shifts

Stanford Health Care • Palo Alto, CA

3d • $38 - $49 • Onsite

About The Position

Strong patient flow and equipment readiness don’t happen by accident, they’re built through leadership, coordination, and accountability. As a Supervisor, Patient & Equipment Transport, you lead the teams and systems that ensure patients and caregivers can focus on care, not logistics. In this onsite leadership role based at Stanford Health Care’s Palo Alto campus, you supervise daily operations supporting patient transport and equipment services across inpatient units, ICUs, and the Emergency Department. You oversee workflow, staffing, and standard work execution while ensuring safety, infection prevention, and service expectations are consistently met. This is a people manager role focused on coaching, performance, and operational excellence in a fast‑paced healthcare environment.

The Facilities Services division enhances health through leadership, collaboration, and innovation. Our team offers essential non-clinical support 24/7, ensuring safe operations and planning for future needs. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at: Facilities Services | Stanford Health Care.

The Hospitality Services business unit enhances patient, staff, and visitor experience through exceptional service. This team includes food services, environmental services, facility management, and patient transport & equipment management, all focused on creating a safe and welcoming environment that promotes healing and well-being.

Patient and Equipment Transport (PET) ensures the seamless movement of both patients and critical care equipment throughout the hospital. By combining compassionate patient transport with expert equipment management, the team supports patient flow, maintains safety and cleanliness standards, and ensures reliable access to well-maintained equipment that enables efficient, high-quality care across all departments.

Requirements

• High school diploma or GED required.
• Three (3) years of progressively responsible experience in patient transport, medical equipment, or related healthcare operations required.
• Working knowledge of hospital transport workflows and patient care equipment handling, cleaning, staging, and maintenance processes.
• Working knowledge of The Joint Commission, National Patient Safety Goals, Occupational Safety and Health Administration, Title 22, and Health Insurance Portability and Accountability Act (HIPAA) requirements as applied to daily operations.
• Ability to supervise, coach, mentor, train, and evaluate work results; provide timely feedback and maintain accurate documentation.
• Ability to coordinate daily staffing, assignments, and workflow adjustments to meet service levels and safety priorities.
• Ability to monitor and interpret key performance indicators (KPIs) and productivity measures; identify exceptions and escalate trends.
• Strong customer service, collaboration, and communication skills with clinical teams, patients, families, and support partners.
• Ability to remain calm under pressure, apply sound judgment, and respond appropriately to emergent operational needs.
• Familiarity with process improvement (LEAN) methodologies and ability to support implementation of standard work.
• Ability to investigate incidents, document findings, and implement immediate corrective actions within scope.
• Ability to use new technologies (including AI) to drive operational performance.
• CADL - California Drivers License - Valid And In State

Responsibilities

• Lead and support frontline staff to ensure timely patient and equipment movement
• Coordinate daily priorities, staffing coverage, and workflow adjustments
• Ensure compliance with safety, infection prevention, and documentation standards
• Address service issues, escalate risks, and partner with leadership on continuous improvement
• Model strong communication, accountability, and customer focused leadership
• Oversee daily Patient Transport and Patient Equipment Management Systems (PEMS) operations to meet departmental service levels while ensuring compliance with hospital policies and regulatory standards, including the TJC, NPSG, Health Insurance Portability and Accountability Act (HIPAA), OSHA, and Title 22.
• Assign and coordinate duties, schedules, and coordinate work activities for the departments; adjust assignments in real time to address throughput needs, patient safety priorities, and equipment demand.
• Oversee the provision, cleaning, and maintenance of equipment; maintain inventory and timely requests/deliveries; keep work areas organized, safe, and compliant.
• Monitor daily productivity and key performance indicators (KPIs) (e.g., response times, transport turnaround, equipment availability); provide real-time coaching and corrective feedback to staff.
• Implement and reinforce standard operating procedures (SOPs); document exceptions, barriers, and improvement opportunities and escalate trends to the Manager.
• Support recruitment, onboarding, and ongoing training; coordinate skills validation and annual competencies; maintain accurate training, coaching, and performance documentation.
• Conduct performance appraisals and provide coaching, ensuring staff competency and maintaining accurate documentation.
• Investigate incidents and service failures, document findings, resolve operational issues, and escalate as appropriate.
• Promote a culture of safety through proactive reporting and timely documentation of injuries and near-misses; partner with Environmental Health & Safety (EHS) to implement equipment and procedural changes that reduce worker injuries.
• Uphold SHC’s C-I-CARE standards, ensure patient satisfaction goals are met, and address patient, visitor, and staff feedback promptly.
• Foster employee engagement, teamwork, inclusion, & recognition and support department goal setting and participate in work groups as directed by leadership.
• Collaborate with clinical departments to address patient and equipment needs and represent the department at meetings with clinical and patient care teams and stakeholders.
• May require on-call availability and support during nights, weekends, and holidays to support operations.
• Perform additional responsibilities assigned by management as needed to support departmental goals.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED