Supervisor-Patient Transport & Equipment Transport - night shifts

Stanford Health Care•Palo Alto, CA

3d•$38 - $49•Onsite

About The Position

Strong patient flow and equipment readiness don’t happen by accident, they’re built through leadership, coordination, and accountability. As a Supervisor, Patient & Equipment Transport, you lead the teams and systems that ensure patients and caregivers can focus on care, not logistics. In this onsite leadership role based at Stanford Health Care’s Palo Alto campus, you supervise daily operations supporting patient transport and equipment services across inpatient units, ICUs, and the Emergency Department. You oversee workflow, staffing, and standard work execution while ensuring safety, infection prevention, and service expectations are consistently met. This is a people manager role focused on coaching, performance, and operational excellence in a fast‑paced healthcare environment. Reporting to the Manager of Patient Equipment Transport, the Supervisor is responsible for the daily operations of Patient Transport and PEMS departments. This position is responsible for ensuring the safe, timely, and efficient movement of patients, as well as the reliable provision, cleaning, maintenance, and inventory control of patient care equipment across all clinical areas, including inpatient units, intensive care units (ICUs), emergency departments (ED), and procedural areas. This role oversees the frontline staff and collaborates with stakeholders to meet service level agreements, and drives performance improvement, measurement, and monitoring of quality, safety, and efficiency standards for both Patient Transport and PEMS. The supervisor is responsible for ensuring compliance with regulatory requirements, including Joint Commission (TJC), National Patient Safety Goals (NPSG), Occupational Safety and Health Administration (OSHA), and Title 22. Additionally, the supervisor builds strong relationships with clinical and non-clinical stakeholders, maintains auditing and documentation of workflows, and supports a culture of continuous skill development and patient-centered care.

Requirements

Three (3) years of progressively responsible experience in patient transport, medical equipment, or related healthcare operations required.
Working knowledge of hospital transport workflows and patient care equipment handling, cleaning, staging, and maintenance processes.
Working knowledge of The Joint Commission, National Patient Safety Goals, Occupational Safety and Health Administration, Title 22, and Health Insurance Portability and Accountability Act (HIPAA) requirements as applied to daily operations.
Ability to supervise, coach, mentor, train, and evaluate work results; provide timely feedback and maintain accurate documentation.
Ability to coordinate daily staffing, assignments, and workflow adjustments to meet service levels and safety priorities.
Ability to monitor and interpret key performance indicators (KPIs) and productivity measures; identify exceptions and escalate trends.
Strong customer service, collaboration, and communication skills with clinical teams, patients, families, and support partners.
Ability to remain calm under pressure, apply sound judgment, and respond appropriately to emergent operational needs.
Familiarity with process improvement (LEAN) methodologies and ability to support implementation of standard work.
Ability to investigate incidents, document findings, and implement immediate corrective actions within scope.
Ability to use new technologies (including AI) to drive operational performance.
CADL - California Drivers License - Valid And In State

Responsibilities

Lead and support frontline staff to ensure timely patient and equipment movement
Coordinate daily priorities, staffing coverage, and workflow adjustments
Ensure compliance with safety, infection prevention, and documentation standards
Address service issues, escalate risks, and partner with leadership on continuous improvement
Model strong communication, accountability, and customer focused leadership
Oversee daily Patient Transport and Patient Equipment Management Systems (PEMS) operations to meet departmental service levels while ensuring compliance with hospital policies and regulatory standards, including the TJC, NPSG, Health Insurance Portability and Accountability Act (HIPAA), OSHA, and Title 22.
Assign and coordinate duties, schedules, and coordinate work activities for the departments; adjust assignments in real time to address throughput needs, patient safety priorities, and equipment demand.
Oversee the provision, cleaning, and maintenance of equipment; maintain inventory and timely requests/deliveries; keep work areas organized, safe, and compliant.
Monitor daily productivity and key performance indicators (KPIs) (e.g., response times, transport turnaround, equipment availability); provide real-time coaching and corrective feedback to staff.
Implement and reinforce standard operating procedures (SOPs); document exceptions, barriers, and improvement opportunities and escalate trends to the Manager.
Support recruitment, onboarding, and ongoing training; coordinate skills validation and annual competencies; maintain accurate training, coaching, and performance documentation.
Conduct performance appraisals and provide coaching, ensuring staff competency and maintaining accurate documentation.
Investigate incidents and service failures, document findings, resolve operational issues, and escalate as appropriate.
Promote a culture of safety through proactive reporting and timely documentation of injuries and near-misses; partner with Environmental Health & Safety (EHS) to implement equipment and procedural changes that reduce worker injuries.
Uphold SHC’s C-I-CARE standards, ensure patient satisfaction goals are met, and address patient, visitor, and staff feedback promptly.
Foster employee engagement, teamwork, inclusion, & recognition and support department goal setting and participate in work groups as directed by leadership.
Collaborate with clinical departments to address patient and equipment needs and represent the department at meetings with clinical and patient care teams and stakeholders.
May require on-call availability and support during nights, weekends, and holidays to support operations.
Perform additional responsibilities assigned by management as needed to support departmental goals.