Supervisor Patient Support

Resource Treatment Center•Indianapolis, IN

About The Position

The Supervisor Patient Support directs, supervises, and coordinates the activities of a patient support team. The role provides medical or therapeutic care and diagnostic or therapeutic procedures as instructed by physicians or other health practitioners, while overseeing day-to-day unit operations and staff performance. The supervisor supports patients’ daily living and basic health care needs, monitors their physical and emotional well-being, and contributes to therapeutic, recreational, and social activities that promote wellness, independence, and interpersonal skills. The position also supports admissions and discharges, maintains patient records, collaborates with facility staff on treatment and rehabilitation, and may transport patients as needed. A second-shift schedule of 3:00 p.m. to 11:30 p.m. is available.

Requirements

High school diploma or equivalent.
At least two years of experience with the facility’s population in a patient support role.
At least one year of experience as a lead or in a previous supervisory role.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
Minimum age of 21.
For Resource Treatment Facility: a bachelor’s degree in a human service field and at least one year of related experience, an associate degree and at least two years of related experience, or a high school diploma and at least four years of related experience.
For Resource Treatment Facility, a valid Indiana driver’s license and automobile insurance coverage must be maintained.

Nice To Haves

Associate or bachelor’s degree in a human service field from an accredited college or university.
First aid, where required by state or facility.
A valid state driver’s license, where transporting patients is an essential function.

Responsibilities

Provide medical or therapeutic care and direct or indirect diagnostic and therapeutic procedures to patients according to instructions from physicians or other health practitioners.
Coordinate assigned staff activities and establish performance expectations for day-to-day unit operations.
Guide and direct staff while encouraging mutual trust, respect, and cooperation among team members.
Assist patients with daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational groups.
Oversee patient admissions and discharges.
Monitor patients’ physical and emotional well-being and report unusual behavior or physical ailments to appropriate staff.
Prepare and maintain records of patient progress and services performed.
Observe and influence patient behavior through communication, interaction, teaching, and counseling.
Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
Teach strategies that promote patient wellness and independence.
Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
Collaborate with other staff to treat and rehabilitate the facility’s population and support patients’ return to the community.
Provide transportation for patients as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; and prioritize patient safety.