Supervisor Patient Support

Acadia Healthcare•Indianapolis, IN

About The Position

The Supervisor Patient Support directs, supervises, and coordinates the activities of a patient support team. The role includes coordinating day-to-day unit operations, setting performance expectations, and guiding staff while promoting mutual trust, respect, and cooperation. The supervisor also provides and oversees patient support, including assistance with daily living activities, basic health care or treatments, therapeutic activities, and patient admissions and discharges. The position is available on second shift, from 3:00 p.m. to 11:30 p.m.

Requirements

High school diploma or equivalent required.
Two or more years of experience with the facility’s population in a patient support role required.
One or more years of experience as a lead or in a supervisory role required.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
Minimum age of 21.
For Resource Treatment Facility: a bachelor’s degree in a human service field and at least one year of related experience; an associate degree and at least two years of related experience; or a high school diploma and at least four years of related experience.
For Resource Treatment Facility, must have and maintain a valid Indiana driver’s license and automobile insurance coverage.

Nice To Haves

Associate’s or bachelor’s degree in a human service field from an accredited college or university.
First aid may be required depending on state or facility.
A valid state driver’s license may be required at facilities where transporting patients is an essential function.

Responsibilities

Provide medical or therapeutic care and direct or indirect diagnostic and therapeutic procedures to patients, following instructions from physicians or other health practitioners.
Coordinate assigned staff activities and set performance expectations for day-to-day unit operations.
Guide and direct staff and encourage mutual trust, respect, and cooperation among team members.
Assist patients with daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational groups.
Oversee patient admitting and discharging.
Monitor patients’ physical and emotional well-being and report unusual behavior or physical ailments to appropriate staff.
Prepare and maintain records of patient progress and services performed.
Observe and influence patient behavior through communication, interaction, teaching, and counseling.
Encourage participation in social, recreational, or other therapeutic activities that develop interpersonal skills and social relationships; teach strategies that promote wellness and independence.
Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
Collaborate with staff to treat and rehabilitate the facility population and support patients’ return to the community.
Provide transportation for patients as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met, and prioritize patient safety.