Supervisor, Patient Services
About The Position
This position is accountable for planning, directing, and controlling all phases of off-site phlebotomy operations to effectively contribute to the attainment of corporate objectives. Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA) offers a compassionate, collaborative culture where team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health.
Requirements
- Education or experience consistent with an Associate’s degree in healthcare or a related field.
- Minimum of three (3) years’ of Phlebotomy experience.
- Ability to perform complex problem solving and leadership skills required.
- Ability to read, write, and communicate clearly in English.
- Advanced computer skills.
- Exceptional Customer Service skills.
- Working knowledge of regulatory, accrediting, and compliance requirements.
- Good leadership, communication, and interpersonal skills.
- Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.
- IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
- Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
Nice To Haves
- Experience with Six Sigma and/or Lean Work Flow a plus.
- National Phlebotomy Certification.
Responsibilities
- Selects, develops, and trains employees throughout the employee life cycle through timely selection, ongoing feedback, coaching/mentoring, and promoting continuing education.
- Recommends pay adjustments and administers performance reviews within established time frames.
- Oversees orientation and training for both new and incumbent employees.
- Operates assigned business unit in a cost effective manner.
- Maintains appropriate staffing levels with minimum necessary overtime and usage of per diem employees.
- Ensures minimal employee turnover and tracks supply usage and orders as needed.
- Assists in budgeting operating and human resource expenses and monitors financial activities of the business unit.
- Ensures that assigned locations are functioning effectively and that service levels are maintained and enhanced.
- Promotes the organization within the community through effective and professional communications with physicians, clients, and internal customers with an emphasis on teamwork and customer satisfaction.
- Identifies and resolves service issues using Six Sigma and Lean work flow principles.
- Champions safety initiatives within the business unit.
- Coordinates facilities management for the assigned business unit through negotiation with vendors and by working with contractors, landlords, clients, and account managers.
Benefits
- Option to participate in a variety of health, financial, and security benefits.
- May be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.
- Comprehensive benefit package for all benefit-eligible positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
