Patient Services Supervisor
About The Position
Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for an Patient Services Supervisor to join our remote team at Shady Grove Fertility. Schedule: Monday through Friday, 7:00 AM to 4:00 PM and occasional weekends and holidays for on-call support This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
Requirements
- Associate degree in business, healthcare administration, or related field required; Bachelor degree preferred
- Minimum 4 to 6+ years of experience in healthcare operations, patient services, or related field
- Prior experience leading teams, including direct and indirect (matrixed) oversight preferred
- Demonstrated experience managing performance, coaching, and driving accountability across team
- Experience with NextGen and Phreesia
Responsibilities
- Directly supervise PSR Trainers and centralized PSR call center staff, providing coaching, feedback, and performance management
- Provide oversight of PSR performance across site-based teams, partnering with site supervisors to reinforce accountability and consistency
- Potentially directly supervise PSRs in select practices or organizational structures
- Interpret performance trends across individuals, teams, and regions to identify root causes of variability and opportunities for alignment and improvement
- Hold team members accountable to established workflows, service standards, and financial expectations
- Travel to offices regularly to provide on-site leadership, observe performance, and support operational needs (up to 40% travel annually)
- Support operational decision-making related to staffing, workflow adjustments, and prioritization of resources
- Maintain compliance with organizational policies, regulatory requirements, and accreditation standards
- Perform other duties as assigned by leadership to support department operations and training strategy
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
