Patient Services Representative Supervisor
David Raines Community Health Center•Shreveport, LA
About The Position
The PSR Supervisor is responsible for leading and managing Patient Services Representatives (PSRs) across the organization's clinical operations. This role ensures front desk functions including patient check-in/out, scheduling, insurance verification, and copay collection are consistent, efficient, and patient-centered. The PSR Supervisor develops workflows, provides hands-on support, and serves as a key liaison between PSRs and leadership to maintain operational excellence and alignment with FQHC standards.
Requirements
- High school diploma or equivalent.
- Associate or Bachelor's degree in Healthcare Administration, Business, or related field.
- 3+ years of supervisory experience in medical front desk or patient access roles.
- Working knowledge of EHR system (e.g., NextGen, eClinicalWorks)
- Strong communication, leadership, and organizational skills.
Nice To Haves
- Preferred experience in a Federally Qualified Health Center (FQHC) or similar healthcare setting.
- Bilingual abilities preferred (English/Spanish or English/French)
Responsibilities
- Directly supervise PSRs across multiple clinical sites, providing support, coaching, and corrective action as needed.
- Develop, implement, and maintain standardized policies and procedures for all front desk operations.
- Monitor performance indicators such as patient flow, wait times, and registration accuracy; address deficiencies promptly.
- Coordinate with clinical site leads and Revenue Cycle team to ensure appropriate front-end processes and insurance capture.
- Provide training for new hires and ongoing education for existing PSRs to ensure regulatory and policy compliance.
- Conduct regular site visits to evaluate workflow adherence, staff performance, and patient satisfaction.
- Resolve escalated front-desk-related patient concerns and implement appropriate service recovery steps.
- Collaborate with IT, clinical operations, and billing to improve system workflows and front-end revenue processes.
- Participate in organizational initiatives related to access, scheduling, and patient engagement.
Benefits
- 10 paid holidays each year
- paid time off
- extended leave days
- discounted services
- loan repayment options
- continuing education days
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
