Patient Services Supervisor

Compass Group•Austin, TX

4d•Onsite

About The Position

TouchPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Job Summary Summary: As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. The Patient Services Supervisor is an exciting opportunity for an energetic, entry-level manager who is seeking a career avenue into the food service industry.

Requirements

2 years of food service experience.
Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation.
Supervisory, leadership, management and coaching skills.
Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Nice To Haves

ServSafe Certification is preferred.

Responsibilities

Ensures patient and client satisfaction meeting and exceeding stated expectations.
Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities.
Performs other duties as assigned.