Supervisor, Patient Scheduling, Full Time

University of Miami•Miami, FL

About The Position

The Supervisor, Patient Scheduling serves as a liaison between physicians, medical staff, and other departments to facilitate efficient scheduling and coordination of patient services. The role oversees the department’s daily scheduling operations while protecting the confidentiality of patient and employee information and ensuring exceptional customer service. The supervisor provides leadership, education, and orientation to scheduling staff; monitors performance and productivity; supports quality assurance and process improvement; and helps design and implement scheduling workflows and systems. The role may also perform scheduling duties during high-volume periods. The duties listed are not exhaustive and may vary according to departmental needs.

Requirements

Bachelor’s degree in a relevant field.
Minimum 3 years of relevant experience.
Ability to set performance goals, provide feedback, conduct evaluations, and delegate tasks effectively.
Ability to provide employee training and motivation to enhance skills.
Ability to build and maintain a cohesive, productive team and positive working relationships, and to collaborate with others.
Proficiency with office software, technology, and relevant computer applications.
Strong verbal and written communication skills.

Responsibilities

Oversee scheduling workflows for exams and scheduling staff.
Oversee staff who receive faxed orders, conduct quality reviews, and scan data into the system, while promoting teamwork.
Conduct performance improvement meetings with staff and administration to review performance, productivity, and alignment with departmental objectives.
Prepare staff work schedules to meet call-volume demands and electronically approve employee time cards.
Provide leadership, education, and orientation to scheduling staff.
Maintain department standards and job descriptions.
Monitor staff productivity daily and communicate results, discrepancies, and solutions.
Prepare and deliver monthly scheduling productivity reports to administration and perform call-quality assurance monitoring for each scheduler.
Round on patients and employees as needed.
Work with leadership to identify and improve patient care services.
Serve as a technical expert and oversee workflow design and system implementation.
Conduct annual strategic planning to proactively develop processes that meet departmental goals.
Perform scheduling duties during high-volume periods.
Establish and continually assess the effectiveness of internal controls within the unit and compliance with University policies and procedures.
Ensure employees are trained on functional controls and University policies and procedures.