Supervisor, Patient Scheduling, Full Time

University of Miami•Miami, FL

14h

About The Position

The Supervisor, Patient Scheduling serves as a liaison between physicians, medical staff, and other departments to facilitate efficient scheduling and coordination of patient services. The role oversees daily scheduling operations, supports exceptional customer service, and protects the confidentiality of patient and employee information. The supervisor also provides leadership, education, and orientation to scheduling staff; monitors productivity and quality; and works with leadership to improve patient care services and meet departmental goals. Duties may vary based on departmental needs, and other responsibilities may be assigned consistent with the role’s required knowledge, skills, and abilities.

Requirements

Bachelor’s degree in a relevant field.
Minimum of 3 years of relevant experience.
Ability to set performance goals, provide feedback, conduct evaluations, and delegate tasks effectively.
Ability to provide employee training and motivation to enhance skills.
Ability to build and maintain a cohesive, productive team; develop positive working relationships; and collaborate with others.
Proficiency with office software, technology, and relevant computer applications.
Strong verbal and written communication skills.

Responsibilities

Oversee scheduling workflow for all exams and scheduling staff.
Oversee staff receiving faxed orders, performing quality reviews, and scanning data into the system, while promoting teamwork.
Conduct performance improvement meetings with staff and administration to review performance, productivity, and alignment with department objectives.
Prepare staff work schedules to meet call-volume demands and electronically approve employee time cards.
Provide leadership, education, and orientation to scheduling staff.
Maintain department standards and job descriptions.
Monitor staff productivity daily and communicate results, discrepancies, and solutions.
Prepare and deliver monthly scheduling productivity reports to administration and perform call quality assurance monitoring for each scheduler.
Round on patients and employees as needed.
Work with leadership to identify and improve patient care services.
Serve as a technical expert and oversee workflow design and system implementation.
Perform annual strategic planning to proactively plan processes that meet departmental goals.
Perform scheduling duties during high-volume periods.
Establish and continually assess the effectiveness of internal controls within the unit and compliance with University policies and procedures; ensure employees are trained on applicable controls and policies.