Supervisor, Patient Financial Services

Amery Hospital & Clinic•Saint Louis Park, MN

About The Position

Park Nicollet is looking to hire a Patient Financial Services (PFS) Supervisor to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Supervises the overall functions of the area while teaming with Operations and other departments to provide an exceptional patient experience with the financial aspects of receiving care at PNHS while achieving maximization of organization’s cash flow through review and reconciliation of accounts receivable balances; improvement of customer satisfaction through effective and compliant billing practices; and maintenance and development of systems to support these efforts. Receives and sets operational goals and strategies for the department, and assures they are accomplished through planning, implementing, and directing of system, programs, and staff productivity.

Requirements

Associate degree or equivalent work experience required, preferably in business, accounting, health or public administration, management or a related field.
A minimum of two years supervisory and development responsibilities or three years of healthcare experience
Working knowledge in the areas of responsibility (patient registration, billing, accounts receivable (AR), and cash management requirements)
Familiarity with medical terminology and coding (both CPT-4 and ICD-10-CM)
Familiarity with health insurance practices, industry regulatory requirements, business office operation, AR and financial reporting technology, and industry standards for healthcare revenue resolution management practices.
Ability to handle multiple priorities, ambiguity, continuous change, and stressful situations.
Knowledge of government and third-party regulations, HIPAA, billing requirements, insurance processing, as well as familiarity with medical terminology and coding (both CPT-4 and ICD-9-CM).
Familiarity and compliance with matters of law, regulations, and internal policies affecting the employment relationship, (including but not limited to FMLA, ADA and discrimination and harassment laws).
Proficiency in the operations of Microsoft Office (including e-mail and calendar), spreadsheets, word processing applications, telephones, fax machines and copiers.
Frequent use of spreadsheets, query software and patient accounting applications.

Nice To Haves

At least two years of Patient Financial Services leadership experience
Bachelor’s degree
Strong leadership, organization, team building and management skill.
Proven leadership skills in organizing, planning, providing support and supervising an operation and its staff.
Leadership skills in motivating cross-departmental teams’ performance towards excellence and develop team concepts and consensus-building management styles.
Exceptional written and verbal communication.
Actively participates in and leads effective teams through developing trust, encouraging productive conflict, connecting to goals, holding each other accountable and focusing on achieving results.
Analytical ability to assess situations and choose patient friendly, efficient cost-effective solutions.
Ability to conceptualize workflow, develop plans and implement appropriate actions.
Ability to teach others.
Experience with Lean and Kaizen Tools preferred.
Negotiating Skill

Responsibilities

Supervises the overall functions of the area while teaming with Operations and other departments to provide an exceptional patient experience with the financial aspects of receiving care at PNHS
Achieves maximization of organization’s cash flow through review and reconciliation of accounts receivable balances
Improves customer satisfaction through effective and compliant billing practices
Maintains and develops systems to support these efforts
Receives and sets operational goals and strategies for the department
Assures goals are accomplished through planning, implementing, and directing of system, programs, and staff productivity