Supervisor, Patient Eligibility (Bilingual Preferred)

Savista•Dallas, TX

8d•$26 - $32•Onsite

About The Position

Savista enables clients to navigate healthcare challenges by improving quality clinical care, patient experiences, and financial results. They partner with healthcare organizations to deliver revenue cycle improvement services. The Supervisor, Patient Eligibility role is a high-impact leadership position for individuals who thrive in dynamic environments and are energized by bringing structure, clarity, and performance to complex operations. This role is critical in stabilizing and elevating eligibility processes in the North Texas region. The supervisor will lead a team responsible for accurate and timely eligibility services, essential for revenue cycle performance, while also managing their own patient screening and follow-up responsibilities. The role requires a balance of leadership and problem-solving skills to assess challenges, identify gaps, and drive solutions for workflow efficiency, team performance, and service delivery. Partnering with senior leadership, the supervisor will have autonomy to take initiative, navigate ambiguity, and implement changes. They will serve as a key escalation point for complex issues, coaching and developing the team for consistency and accountability. Regular onsite engagement across facilities is expected to build relationships with hospital leadership and frontline teams, acting as a trusted partner and change leader. This role is ideal for a leader comfortable with reset and transformation, motivated by making a visible, lasting impact.

Requirements

Bachelor’s degree in healthcare administration, business, other related field or a combination of education and/or equivalent experience.
Proficient in English and Spanish preferred
At least 5 years of experience in healthcare eligibility, financial counseling, or case management roles.
At least 2 years in people management overseeing team sizes of 5-10 people.
Familiarity with state and federal assistance programs such as Texas Medicaid, Medicare, and Social Security Disability.
Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability.
Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues.
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
Capability to work in a fast-paced environment with changing priorities and patient needs.
Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
Work effectively with colleagues, client staff, and external agencies to achieve shared goals.
Ensure all documentation is accurate, complete, and submitted on time.
Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.
Regular travel between Dallas facilities required.

Nice To Haves

Bilingual Preferred

Responsibilities

Serve as the primary operational leader for a major client(s) within multiple regions, managing $600k+ annually in revenue.
Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
Prepare, review, and present weekly client meetings and provide operational input on monthly and quarterly results.
Proactively identify service risks, barriers, and performance gaps with internal workflows and provide feedback to senior leadership.
Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
Complete special projects, as assigned.
Maintain an individual contributor caseload, conducting patient screenings in-person, including bedside visits, to assess patients for financial assistance eligibility.
Facilitate the application process for programs such as Medicaid, Medicare, Disability, county and hospital charity care, ensuring timely submission of accurate documentation and follow-up to fully resolve the account(s).
Manage workload distribution across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance.
Oversee workflow execution, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
Use multiple systems and databases to gather, track, and report on patient data.
Enforce policies and procedures to align with regulatory, compliance, and client requirements.
Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
Accountable for individual facility level and regional market financial performance, including revenue, expense management, and margin optimization.
Develop, lead and mentor an eligibility team as a subject matter expert, ensuring alignment with organizational goals, operational standards, and performance expectations.
Monitor team performance and quality metrics, ensuring adherence to KPI standards through audit review, remedial coaching, corrective actions or performance improvement plans.
Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
Manage scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved.
Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively.
Deliver shadowing and training as appropriate, ensuring colleagues are equipped with knowledge and skills needed to succeed in their roles.

Benefits

medical
dental
vision
HSA and FSA accounts
short-term and long-term disability insurance
accident insurance
hospital indemnity insurance
critical illness insurance
life insurance
supplemental insurance
spouse and dependent life insurance
pet insurance
legal insurance
401(k) with company match
company HSA contributions
access to certified financial planners
17 days PTO for full-time colleagues with increases based on tenure
9 paid holidays
40 hours of paid volunteer time each year through our Heart & Soul program
premium LinkedIn Learning access
our SOAR development program
free Calm Premium subscription for meditation, stress relief, and sleep support
access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
Perk Spot
discounted cell‑phone plans through Previ
home/auto insurance discounts