Supervisor, Patient Care 3N/ICU (Full Time)

UK St. Claire•Morehead, KY

About The Position

The Supervisor, Patient Care oversees daily patient care operations in the 3N Med/Surge unit and ICU to ensure safe, efficient, high-quality service delivery. The role directly supervises assigned staff and coordinates workflow to support patient throughput and satisfaction. It ensures adherence to policies, procedures, clinical standards, safety regulations, and accreditation requirements while promoting accountability and teamwork. The supervisor collaborates with interdisciplinary leaders to align care activities with organizational goals and performance metrics. The position also coordinates staffing, supports employee performance and development, participates in hiring and onboarding, oversees quality improvement initiatives, addresses patient and staff concerns, and maintains operational records and reports. Other duties may be assigned.

Requirements

High school diploma or equivalent experience.
0–4 years of relevant supervisory experience, or an equivalent combination of training and supervisory/team lead experience.
Successful completion of the certification or registry examination administered by the KBEMS.
Current National or Kentucky Paramedic Registry status.
Two years of experience in an Emergency department setting.
Maintain American Heart Association Basic Life Support (BLS) certification.
Maintain American Heart Association Advanced Cardiac Life Support (ACLS), NVCI, Hazmat Operational level, and PHTLS certifications.
All experience must be paid and in the same related field; part-time and PRN experience is prorated based on hours worked. Volunteer work and internships for academic credit are not counted.

Nice To Haves

Bachelor’s degree in a related field is preferred.

Responsibilities

Supervise daily patient care activities and assign duties to ensure effective coverage and workflow.
Monitor staff performance and provide coaching, feedback, and development opportunities.
Ensure compliance with clinical protocols, safety regulations, and accreditation standards.
Coordinate staffing schedules and manage time-off requests to maintain adequate coverage and operational efficiency.
Oversee quality improvement initiatives and track metrics related to patient care outcomes and satisfaction.
Collaborate with nursing, physicians, and ancillary departments to address operational challenges and streamline processes.
Participate in hiring, onboarding, and training new team members.
Investigate and resolve patient or staff concerns promptly.
Maintain accurate records and prepare reports related to operations, staffing, and performance indicators.
Perform other duties as assigned.