Patient Care Technician, ICU Full Time - Days

Stanford Health Care Tri-Valley•Pleasanton, CA

About The Position

This full-time, day-shift Patient Care Technician role at Stanford Health Care Tri-Valley supports the clinical nursing team under the direction of a Registered Nurse. The position assists with coordinating patient care and providing direct patient care within the scope of practice, regulatory requirements, standards of care, and hospital practices. The role combines bedside support with unit coordination, clerical tasks, communication, and maintenance of a safe and organized care environment. Duties may vary based on department or program needs, and other duties may be assigned. The technician assists patients with routine care and activities of daily living, obtains and documents vital signs and monitoring information, responds to call lights, and reports observed changes or concerns to nursing staff. The role also supports unit communication and patient flow, maintains records and supplies, performs clerical functions, and contributes to team rounding, discharge planning, and problem solving. Employees are expected to follow hospital policies and confidentiality requirements and to provide patient-centered interactions consistent with C-I-CARE standards.

Requirements

High school graduate or equivalent.
Completion of a Certified Nursing Assistant (CNA) training program.
At least 2 years of experience working as a Certified Nursing Assistant.
At least 3 years of experience working in acute care.
Current Certified Nursing Assistant certification.
Current American Heart Association BLS certification.
Medical terminology knowledge.
Ability to speak, read, write, and understand English.
Strong attention to detail.
Knowledge of quality and regulatory standards.
Strong interpersonal and communication skills.
Ability to work effectively as a team player.
Strong computer skills.
Ability to maintain composure during emergency situations.
Ability to organize and prioritize work efficiently.
Ability to serve as a knowledgeable resource for patients, staff, and visitors.

Nice To Haves

Experience working as a unit clerk or in an administrative support role is preferred.
Relevant departmental certification, such as PALS or NRP, is desired.

Responsibilities

Prepare units, patient rooms, and beds for admissions, returning surgical patients, transfers, and discharges.
Interact courteously and professionally with patients, families, and visitors, using empathy and positive interpersonal skills.
Participate in hourly rounding with nursing and make regular rounds on assigned patients.
Complete accurate documentation in a timely manner; obtain, monitor, and document vital signs and other monitoring information.
Assist the RN with patient care as directed and report changes in patient condition or behavior, complaints, and unusual occurrences.
Provide general nursing care, including positioning, ambulation, transferring, lifting, turning, and use of special equipment.
Assist with morning and evening activities of daily living and provide meal support as needed.
Perform routine treatment procedures, such as applying heat or cold appliances, sitz baths, and special skin care, at the RN's direction while maintaining patient comfort and safety.
Respond promptly to call lights, anticipate patient needs, check on patients regularly, and communicate care needs appropriately.
Provide post-mortem care and assist with transporting bodies to the morgue.
Follow infection control policies and practices.
Coordinate communication and flow on the nursing unit and perform clerical activities and non-professional services that support patient care and comfort.
Run telemetry strips according to policy or when requested.
Maintain a safe and clean environment through shift environmental rounds, addressing hazards within the scope of responsibility and communicating or correcting issues with appropriate departments.
Support discharge planning and team rounding activities; adhere to departmental and hospital policies and procedures.
Receive, greet, and direct patients, visitors, and employees arriving at or calling the unit; use appropriate telephone etiquette when receiving, placing, or transferring calls.
Respond appropriately to safety and emergency signals and notifications and maintain confidentiality of patients and patient information.
Receive and distribute mail, flowers, and other items for patients on the unit.
Maintain adequate forms, materials, supplies, and equipment; order supplies as necessary according to standards and fiscal responsibility.
Keep work and storage areas clean and organized; update patient flow and assignment boards; maintain downtime forms, unit records, logs, and binders.
Answer patient call lights and facilitate care needs when nursing personnel are unavailable.
Monitor the fax machine for incoming communications.
Check charts for patients scheduled for surgery or special and diagnostic procedures and ensure required information is complete.
Assist patients and the care team with medical record requests.
Contribute to team cohesion, unit and department problem solving, and issue resolution.
Maintain a professional attitude, demeanor, and appearance; wear the prescribed departmental uniform and identification badge.
Complete a comprehensive shift report for oncoming staff and report time off the unit before leaving.
Perform duties in accordance with the hospital's C-I-CARE standards and patient-centered experience expectations.