Supervisor Patient Account Revenue Cycle

Intermountain Health

1d•$25 - $40•Hybrid

About The Position

The Supervisor Patient Account Revenue Cycle oversees day-to-day revenue cycle operations, including claims processing, denials, payments, customer service, account follow-up, adjustments, insurance processing and verification, billing accuracy, and payment posting. The supervisor monitors workflow and timeliness, coordinates daily work schedules, helps adjust staffing based on service needs and volumes, serves as an operational resource, and performs staff-level duties as needed. The role communicates processes and protocols, implements and teaches evolving technologies, coordinates new-employee training, and uses knowledge of insurance plans and contractual arrangements to research and resolve incomplete, incorrect, or outstanding claims and patient issues. It investigates claims disputes and complaints and resolves billing and insurance issues while ensuring compliance with departmental and governmental policies. The supervisor supports department leadership with workflow and volume problem-solving, promotes effective working relationships across teams, and coordinates services with other departments to support efficiency and patient satisfaction. Human resources responsibilities include assisting with interviewing, selection, orientation, training, feedback, performance evaluations, policy and procedure development, corrective action or coaching, personnel files, Kronos records, and staff meetings. The role oversees staff production and quality, collaborates on process improvements, and ensures compliance with regulatory guidelines, departmental policies and procedures, quality assurance, safety, environmental, and infection-control standards. It promotes Intermountain Health's mission, vision, and values and follows service behavior standards. This is a hybrid position. The associate must be able to commute to the office when needed to support the clerical team. The position is based at the Peaks Regional Office in Broomfield, Colorado, and is scheduled for 40 hours per week. The listed hourly range is $25.39–$40.00, with the actual rate dependent on experience. Candidates must reside outside the states listed as not under consideration in the posting. Microsoft Teams video interviews are required; onsite interviews or meetings may also occur.

Requirements

High school diploma or equivalent.
Three years of experience in back-end revenue cycle.
One year of team lead or supervisory experience.
Operations management, leadership, human resources, regulatory requirements, workflow processes, communication, insurance processing and issues, medical terminology, claims processing, collaboration, time management, and team-building skills.

Nice To Haves

Five years of experience in back-end revenue cycle.

Responsibilities

Oversee day-to-day revenue cycle functions, including claims processing, denials, payments, customer service, and account follow-up.
Oversee adjustments, insurance processing and verification, billing accuracy, and payment posting.
Monitor workflow for timely processing; evaluate service needs and volumes with department leadership and adjust staffing levels accordingly.
Assign daily work schedules, serve as a resource for department operations, and perform staff-level duties as required.
Develop, implement, and teach new and evolving technologies; communicate processes and protocols to staff.
Direct and coordinate training for new employees.
Research incomplete, incorrect, or outstanding claims and patient issues using knowledge of insurance plans and contractual payment arrangements.
Investigate and resolve claims submissions, disputes, complaints, and billing or insurance issues, ensuring compliance with departmental and governmental policies.
Support department leadership in addressing volume and workflow issues and collaborate across teams and departments to promote efficiency and patient satisfaction.
Assist with human resources functions, including interviewing, selection, orientation, education and training, feedback, performance evaluations, and policy and procedure development.
With leadership support, write and potentially deliver corrective action or coaching; assist with personnel files; maintain and monitor employee Kronos records; and present and document staff meetings as required.
Oversee staff production and quality to maintain efficiency and accuracy; collaborate on process issues and new workflows to improve performance.
Ensure compliance with regulatory guidelines, departmental policies and procedures, quality assurance, safety, environmental, and infection-control standards.
Promote Intermountain Health's mission, vision, and values and abide by service behavior standards.
Perform other duties as assigned.