Supervisor - Parking Services

The Corporation of The City of Victoria•Victoria, BC

7d•Hybrid

About The Position

Responsible for coordinating customer and administrative services, including cash management, customer enquiries, and scheduling for parking ambassador programs and services. Provides daily supervision to administrative, customer service, and on-street ambassador staff.

Requirements

Diploma in Business Administration or related field. (2 years)
Current and valid Class 5 B.C. Driver’s Licence
4 years of related experience, including supervisory experience
Or an equivalent combination of education and experience.

Nice To Haves

May be requested to substitute in a more senior position

Responsibilities

Coordinate, assign and review the work of fulltime, part-time and auxiliary positions, offering administrative, reception, parking ambassador functions; ensure schedules, procedures and established performance and safety standards are met; make recommendations on employee selection, promotion, discipline and development; provide employee orientation and training and make recommendations on employee performance appraisals.
Perform administrator function for City customer service queries and calls for service; produce various routine reports on customer volumes, trends and response tracking. Coordinate and deliver training to City ambassador staff. Conduct ticket reviews as required and ensure adjudication procedures and requirements are adhered to.
Develop, maintain and monitor annual budget for customer service administration and monitor program revenue budgets. Research, develop, maintain and monitor best practices in parking services. Maintain relationships and communicate regularly with operational staff across the organization to operationalize on-street calls for service identified by Ambassadors.
Develop and coordinate policies and procedures for quality customer service; respond to customer concerns. Ensure that parking program information such as changes or service interruptions are communicated within City of Victoria; ensure customer feedback is relayed to program and/or maintenance staff.
Enter payroll and exception reporting information for Parking Services staff.
Plan, co-ordinate and facilitate emergency procedures and safety programs to ensure public safety in and around the facilities.
Perform related duties where qualified.