Supervisor - Outpatient Lab
About The Position
Responsible for the daily operations and supervision of outpatient laboratory services at Patient Service Centers. Oversees phlebotomy, client services, inventory and courier logistics, and specimen management in the assigned area. Manages staff activities, training, and daily operations, and ensures that supervised facilities maintain a safe, professional environment. The role supports the organization’s mission, vision, values, and strategic initiatives and is expected to demonstrate a commitment to quality service. Must have reliable personal transportation. The supervisor oversees staffing, patient flow, service quality, staff development, regulatory compliance, equipment maintenance, clinic facilities, and courier coordination. The role also works with laboratory administration, the Clinical Lab Educator, managers, and Human Resources on quality improvement, training, staffing, and employee matters.
Requirements
- Bachelor’s degree or an equivalent combination of education and work experience.
- At least 2 years of experience in a licensed New York State clinical laboratory.
- Proficiency in data entry, specimen processing, computer use, and phlebotomy procedures, techniques, and skills.
- Ability to maintain effective working relationships with patients, clients, and management.
- Strong organizational skills, ability to prioritize tasks, and ability to meet deadlines.
- Excellent written, verbal, and interpersonal communication skills.
- Proficiency with Microsoft Office and ability to learn new software rapidly.
- Must have reliable personal transportation.
Nice To Haves
- Supervisor or management experience.
Responsibilities
- Supervise daily outpatient laboratory operations to support optimum patient flow and service cycle times.
- Prepare staffing schedules and work assignments for outpatient client support and phlebotomy staff.
- Respond to and help resolve client and patient concerns in a timely manner.
- Serve as a resource to technical laboratory staff on specimen collection, processing, reporting, and courier-related problem-solving.
- Coordinate supply and consumable orders for phlebotomy and courier services; manage inventory and requisitions.
- Work with Lab Administration to collect quality assurance data and identify improvement opportunities.
- Develop and implement orientation programs with the Clinical Lab Educator, coordinate continuing education, and train employees on laboratory computer use, office procedures, specimen processing, and phlebotomy.
- Ensure Patient Service Center phlebotomy competency assessments are completed according to policy.
- Manage quality programs, regulatory compliance, and assessment and improvement of processes affecting patient care.
- Maintain customer service standards, identify service improvements, take corrective action, maintain data and reports, and respond promptly to inquiries.
- Implement and distribute standard operating procedures for supervised services, train staff, and research, evaluate, recommend, and implement or revise processes and services, particularly those affecting clinic flow.
- Coordinate clinical equipment maintenance and calibration, maintain required records and logs, and ensure equipment receives needed service.
- Conduct field audits with the lead laboratory assistant to assess phlebotomist compliance.
- Maintain safe, clean, professional clinic facilities and organize workstations and patient workflows for efficiency.
- Oversee client support staff coordinating courier services for outpatient operations.
- In partnership with the Manager and HR, provide input or recommendations on hiring, performance reviews, transfers, promotions, salary changes, discipline, terminations, and similar actions; address grievances and staff problems fairly and promptly.
- Ensure staff have the training, tools, and resources needed to perform their duties.
- Follow infection-control practices and standard precautions, and use appropriate personal protective equipment to help protect staff, patients, and visitors.
- Perform additional tasks as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
