Supervisor Operations

Enbridge • Thunder Bay, ON

5d • Onsite

About The Position

Step into a high-impact leadership role where safety, reliability, and community service come first. As a Supervisor, Operations, you will lead a dedicated team of skilled, unionized front-line professionals to ensure the safe, efficient, and reliable operation of a critical gas distribution system within your assigned area. This is an opportunity for a hands-on leader who excels in fast-paced environments, values operational excellence, and is passionate about developing people while strengthening the integrity of essential infrastructure. From coordinating daily utility work to responding to emergency situations and fostering strong relationships with municipalities and regulatory bodies, you will play a pivotal role in keeping communities running safely and seamlessly. Your leadership will drive performance, promote a culture of safety and accountability, and ensure compliance with company policies and industry standards. You will coach and develop your team, oversee productivity and training, and champion initiatives such as plant damage prevention, all while balancing operational goals, budgets, and service expectations.

Requirements

• Related university degree and seven-plus (7+) years’ experience OR nine‐plus (9+) years of previous field operations experience, OR equivalent mix of formal education and experience.
• High technical competency that can provide expertise to a team.
• Oversees the development and implementation of technical solutions, ensuring coordination of resources and internal/external stakeholders.
• Coaches, mentors and motivates to ensure objectives are translated to group’s activities.
• Day to day leadership of a team and delivery of related services.

Responsibilities

• Lead and develop a team of unionized employees to safely deliver day-to-day operations, maintenance, and emergency response for the gas distribution system.
• Oversee field activities and contractor performance to ensure work is completed safely, efficiently, and to required quality and service standards.
• Prioritize safety for employees, customers, and the public while fostering a strong, proactive safety culture.
• Coordinate with Work Management to plan, prioritize, and execute maintenance and service work within target timelines and budgets.
• Manage escalated customer, contractor, and operational issues, ensuring timely resolution and a positive customer experience.
• Build and maintain strong relationships with external stakeholders (e.g., regulators, municipalities, and emergency services) while supporting system integrity and community engagement initiatives.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees