Operations Supervisor

Ryder Supply Chain Solutions • Etobicoke, ON

10d • $60,000 - $70,000 • Onsite

About The Position

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions. Ryder is a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada, recognized by Forbes as one of Canada's Best Employers in 2025. The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift at a particular location. This role may involve supervisory duties for various employees including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for achieving results, meeting business objectives and labor requirements, ensuring customer needs are met while balancing financial, operating, quality, safety, and asset targets. This position manages location performance against metrics and is expected to be cross-functionally trained to back up other shop roles. It is also a development position for the Operations Manager role.

Requirements

• H.S. diploma/GED required
• 1-3 years or more experience in a maintenance operations environment required
• Maintenance and Technical experience in a shop environment required
• Ability to professionally represent Ryder and competently interact with customer management

Nice To Haves

• Associate's degree preferred
• Bachelor's degree preferred
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred
• Strong vehicle diagnostics/repair knowledge (preferred)

Responsibilities

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
• Ensures all warranty policies and procedures are executed
• Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Provides management, training and development of all personnel assigned
• Responsible for Performance Management of all assigned personnel
• Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
• Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
• Conduct customer visits as required by the Customer Care Plan
• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
• Evaluates needs and makes recommendation for shop tooling and equipment requirements
• Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
• Assist in ensuring all vehicles have required specifications in SAM
• Responsible for Parts Inventory management, policies and procedures
• Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
• Ensure Cleanliness and quality of repair for all maintained vehicles
• Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
• Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Ensure Employee compliance with Safety and EPA regulations and requirements
• Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
• Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
• Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
• Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
• Ensure data integrity in the Shop Management Online system
• Performs other duties as assigned

Benefits

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees